Thank you for your interest in a great career opportunity with Chick-fil-A. Here, you are taking the first step towards a very rewarding career where you’ll have the opportunity to work closely with a highly motivated and driven Owner/Operator who is personally vested in your success. Every job at Chick-fil-A will prepare you to be the best you can be. That is our promise to you.

We encourage you to fill out your application completely and let us know your availability. Please feel free to complete the video cover letter to help us get your unique personality!

Night Time Front of House Team Leader **Must be available to work until close**

As a Front of House Team Leader, you play a crucial role in the effectiveness of our team and the success of our restaurant. We are looking for hard working individuals who will share our passion for giving our guests remarkable service and hospitality. An individual in this role should be energized, willing to serve, and open to one’s own continuous improvement. This role requires the ability to manage people while also being hands on in various intense and hectic times.

In this role, it is expected of you to have knowledge of the restaurant and be able to apply it. We are looking for someone with great stewardship who will take on the restaurant as his or her own. A Front of House Team Leader should be able to see the “bigger picture” and work towards shaping the future of the restaurant.

Expectations of all Leaders:

• Be the example: Show up on time, in full uniform, and bring a positive attitude. Always act professional and follow procedure accordingly
• Keep a “sense of urgency;” you should always do what is right for our guests and their experience with us
• You will be expected to embody the Chick-fil-A values and hold others accountable for the same expectations
• Be willing to learn a different approach towards leadership; be willing to serve your Guests, your Team, and your Community
• Always strive for excellence and continuous improvement

Responsibilities of a Front of House Team Leader:

• Run shifts by scheduling employee breaks, maintaining cleanliness and preparing for peak times.
• Monitors food safety thoughout the restaurant
• Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Insures that Team Members work at a pace to maintain restaurant's established speed of service guidelines.
• Insures that workstations are clean at all times.
• Insures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Insures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Perform off-shift managerial tasks such as checklists, guest recovery, invoicing, etc.
• Hold the team accountable to Chick-fil-A Standards
• Ensure operational effectiveness and adapt the business to increase sales and grow the brand
• Always provide the best customer service possible to our guests
• Maintain a positive working relationship with the team, while providing feedback when necessary
• Demonstrate good stewardship of the business and resources
• Engage and develop employees; participate in development meetings to assist in the employee’s personal and career growth
• Participate in Operational meetings on a regular basis

Benefits and Opportunities

• Schedule - Flexible scheduling, but typically requires a relatively open availability. Must be able to either open or close.
• Bonuses - Monthly Bonus Pay Program after 90 days.
• Paid Time Off - PTO available with tenure.
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills. We are currently offering $16-$19 for Team Lead positions based on availability and experience.
• Free Food - Enjoy a free meal on us every time you work.
• Scholarships and Tuition Assistance - At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.
• Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Opportunities for Growth and Leadership Development - Many Team Leaders are offered advancement opportunities to high-level leadership positions and Director level positions and many others take the skills they’ve learned working at a Chick-fil-A restaurant to pursue other opportunities. Either way, it will be a place where you’ll be proud to work and that will prepare you for the future, wherever it may lead.

REQUIREMENTS

• Minimum 18+ years old
• Prior experience as manager, supervisor, crew lead, shift lead, or assistant manager is very helpful to your success at this job.
• ServSafe Certification is a plus
• Demonstrates a strong work ethic and willingness to serve others
• Possesses an understanding and the ability to work in a very fast pace environment
• Values integrity; trustworthy and honesty
• Has a desire for continuous improvement and an openness to different leadership strategies