About Steward Health Care
Nearly a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country’s largest physician-led, tax paying, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Steward is among the nation’s largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multispecialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers.
Based in Dallas, Steward currently operates 39 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah.
For more information, visit www.steward.org.

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:

Compassion

Accountability

Respect

Excellence

Stewardship

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

The Orthopedic Nurse Navigator is responsible for guiding orthopedic patients throughout the entire continuum of care, from office visit to surgical procedure, discharge to home/Skilled Nursing Facility (SNF), and provide follow-up/guidance throughout the post-discharge phase. The focus of this role is to streamline the services provided by the Center for Orthopedic Excellence, enhance the patient/family experience, and improve patient quality measures and outcomes and decrease the LOS. The Orthopedic Nurse Navigator is a critical member of the Center for Orthopedic Excellence Team, Orthopedic practice managers, Surgeons, Home Health Agencies, SNFs, and Community programs to effectively coordinate the plan of care prior to the day of surgery and beyond discharge. Some travel may be required.

Full Time 32 Hours Per Week

Shift: 7:00 am to 3:30 pm

Key Responsibilities:

• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversity for all customers (internal and external).
• Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
• Develops and maintains cooperative relationships with the Center for Orthopedic Excellence Team and other relevant members of the health care team.
• Coordinates, supports, and provides guidance for the orthopedic patient and family throughout all phases of care.
• Engages patients and their families at the Patient Education Program.
• Engages with the quality department and facilitates the performance improvement data collection and tracking processes for core measure process improvements.
• Regularly meets with physician practices and their office staff to maintain ongoing communication and follow-up.
• Attends Center for Orthopedic Excellence Team meetings and provides program updates.
• Updates best practices and clinical practice guidelines with the American Academy of Orthopedic Surgeons CPGs
• Develops, coordinates and oversees the COE yearly education plan and participates in the COE staff education
• Champions nursing certification for Orthopedic and surgical nursing within the COE.
• Serves as an advocate for the patient during the development and implementation of the plan of care.
• Round on all Total Joint patients post-operatively to enhance patient satisfaction and ensure quality of care.
• Participates in community education and events related to the Center for Orthopedic Excellence.
• Maintains accurate and confidential records documenting numbers of patients served, services provided, and unmet needs.
• Maintains patient confidentiality in accordance with HIPAA regulations.
• Performs other duties as assigned by the Director, as needed.

Required Knowledge and Skills:

• Excellent verbal and written communications, as well as listening skills.
• Working knowledge of Microsoft Word, Excel and Power Point.
• Ability to prioritize workload, handle multiple tasks, and to work independently with limited supervision.
• Detail oriented and focused.
• Strives for high quality performance and takes initiative to make improvements and implement creative solutions.
• Ability to work in a team environment and to develop and maintain collaborative relationships with patients and their families and all members of the healthcare team.

Education/Experience/Licensure/Technical/Other:

Holy Family Hospital is a 385-bed full-service, acute care hospital with two campuses located in Methuen and Haverhill, Massachusetts. Both locations provide comprehensive inpatient, outpatient and 24/7 emergency services, including ICUs. With first class specialists, innovative treatment options and state-of-the-art technology, both of our hospital campuses provide exceptional care throughout the greater Merrimack Valley and southern New Hampshire

Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.