Office Assistant, Frazier Behavioral Health

Location: Cleveland OH

Reports To: Office Manager

COMPANY

Frazier Behavioral Health LLC serves clients with unique learning needs including Autism Spectrum Disorders in home and in their community.

JOB SCOPE

In this role, the Office Assistant is primarily responsible for setting patient appointments, collecting patient data and insurance information and support services to clinical staff in all applicable programs. They are expected to assist the Office Manager with daily tasks to ensure clinicians and patients are taken care of. It is also the responsibility of this position to model and maintain high professional conduct and standards among all clinical staff.

Responsibilities include but are not limited to:

• Greeting patients and families professionally in person, on the phone and through email
• Optimizing provider schedules and patient satisfaction with efficient scheduling for new and current clients
• Notifying providers of patient arrivals
• Provide assistance to clinical providers and patients, ensuring everyone is prepared and appointments run smoothly
• Use Electronic Health Records software (Rethink) to ensure availability of treatment information by retrieving and updating patient records
• Comforting patients and families by anticipating anxieties and effectively answering questions, or properly referring questions and issues to appropriate personnel
• Comply with all Frazier Behavioral Health policies and procedures
• Performing general clerical duties to include but not limited to copying, faxing, mailing, filing, laminating, preparing for events and computer use
• Responsible for checking the mailbox daily, bringing up any packages or mail, distributing mail/packages to addressed recipients and opening any mail addressed to Frazier Behavioral Health
• When assigned, assist Office Manager with purchasing supplies for office and/or running errands in the community
• When assigned, assist Office Manager with compiling, transcribing and distributing minutes of meetings
• When assigned, assist Office Manager with making arrangements for site meetings
• Responsible for setting up/breaking down site events within the office
• Assures telephone calls are answered and routinely check voicemails to ensure messages are relayed to appropriate personnel
• Responding to all customer inquiries in a polite and timely manner
• Directing visitors to the correct office
• Responsible for daily light cleaning of the common workspaces/kitchen areas
• Additional and varied duties and responsibilities as requested

Reasonable accommodations can be made to employees with qualified disabilities who can perform the essential functions of the job, so long as there is no undue hardship created upon the organization or other employees within the organization.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong computer, data entry and office management skills
• Customer service skills and telephone etiquette
• Creativity and resourcefulness in writing, analytical and problem-solving skills
• Proficient at communication with clinical staff, parents, schools and other stakeholders
• Ability to multi-task with health care related skills
• Operates standard office equipment, computers, digital phone systems, printers, shredders, etc.
• Excellent skills in both verbal and written communication to interact clearly with clients, clinical providers and other employees
• Ability to work both independently or within a team
• Flexible thinker able to make adjustments in the moment
• Enthusiastic, driven, and independent
• Empathy and compassion to give support to patients and families
• Organization skills to keep accurate records and find important information quickly
• Time management skills to prioritize and complete a variety of tasks throughout the day
• Patients and listening skills to respond appropriately and interact positively with upset clients or families
• Interpersonal skills to create a pleasant experience for all clients, such as being personable and attentive

WORK ENVIRONMENTS AND HAZARDS

This position requires being indoors. May be exposed to communicable diseases.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is regularly required to speak, stand, talk, walk, sit, see, and hear (corrected or uncorrected). The employee is occasionally required to climb, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. The employee must be physically able to manage students of varying weight and sizes.

QUALIFICATIONS

• Minimum of high school diploma
• Minimum of 3 years of broad experience in administrative work, general office responsibilities and office procedures
• Excellent interpersonal skills. Ability to interact with people of a variety of backgrounds.
• Excellent computer skills – experience with word processing, spreadsheets, Internet, PowerPoint, and website editing and publishing
• Knowledge of principles and practices of basic office management and organization
• Pass a background check

Frazier Behavioral Health LLC is a wholly owned subsidiary of Quadrant Biosciences Inc. Frazier Behavioral Health LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, citizenship, immigration status, or any other characteristic protected by applicable federal, state or local laws and ordinances. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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