ADESA is looking to hire an Office Clerk (Full Time or Part Time) to add to our Northfield team!

The Office Clerk completes the clerical tasks assigned by the manager in accordance with corporate guidelines. Provides accurate, friendly quality service to customers when processing customer transactions. Perform all duties assigned by the supervisor. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times.

Responsibilities and Duties include but are not limited to the following:

Provide excellent front-line customer service:

• Make sure customers receive prompt, efficient and courteous attention.
• Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.
• Greet walk-in customers ensuring they receive prompt, efficient, and courteous attention; direct customers or announce visitors as appropriate.
• Answer the main phone line using professional phone etiquette, discern customer needs, respond or transfer to correct individual or department as appropriate.
• Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints and incidents.

Data entry:

• Accurately enter and update customer information in AMS and Auction Access.
• Compile and edit documents with minimal errors.

Records Management:

• Scan documents into Auction Access.
• Contact customers for missing documents and expired documents as needed.
• Filing for Front Office including vehicle titles.
• Assist with records retention and archive files as scheduled.

Other:

• Process information in a professional and confidential manner.
• Assist Front Office personnel with customer calls as needed and directed such as inquiries regarding missing paperwork and/or collection calls.
• Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the Manager.
• Practice and promote company Core Values.

Qualifications:

• High School Diploma or GED required.

• Effective customer service skills including customer resolution skills required.

• Effective written and oral communication skills required with diverse individuals preferred.

• 1 to 2 years of office experience preferred. Not Required.

• Computer experience including data entry, word processing, and scheduling required.

• Ability to work in a fast-paced, loud, and stressful environment.

• Experience using specific computer software such as MicroSoft Office Suite and SalesForce customer relationship management (CRM) applications preferred.

ABOUT US ADESA, a Carvana owned company, currently operates 56 locations throughout the US. Our Vehicle Service & Logistics Centers, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us!

AT ADESA, WE'RE SERIOUS ABOUT YOU AND YOUR FUTURE.

Competitive pay | Referral bonuses | Tool reimbursement program | Tuition reimbursement programs | Relocation assistance | Career path opportunities | More! Up to 5 weeks paid time off! | Paid vacations | Paid holidays | PTO | Sick leave | Medical PPO | Dental | Vision | Life insurance | AD&D insurance | Short term disability insurance | 401K w/ match | Health care savings accounts

See us in action: https://vimeo.com/652202630/3ae8c047b6 Apply Directly on our Website: https://www.adesa.com/careers/ #ADESAJOBS