Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 4 hospital in the nation, according to the U.S. and World News Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As an Office Coordinator Clerical, you will be responsible for providing a high level of customer service to patients, families, visitors, and other caregivers to promote and support positive patient experiences.

Your primary duties will include, but are not limited to:

• Maintaining communication with patients, families, and other caregivers.

• Assisting with patient admissions, transfers, and discharges.

• Answering phones/triaging calls.

• Scheduling appointments/diagnostic testing and surgical procedures.

• Obtaining referrals/authorizations.

• Maintaining physician calendar and other administrative duties.

The ideal candidate is someone who:

• Is professional, reliable, and punctual.

• Demonstrates a strong work ethic in a team environment.

• Is technologically proficient.

• Has excellent communication skills.

• Can effectively multi-task while paying attention to details and staying organized.

This is an excellent opportunity for someone who is looking to build a career at a hospital that prioritizes career growth, learning opportunities, and employee wellness. This opportunity also offers tuition reimbursement after one year of employment.

Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.

Responsibilities:

• Supports clinic operations by direct involvement with the physician(s) and nurse(s).
• Facilitates the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.
• Works through and solves patient issues professionally and in a timely manner. Produces error-free transcribed correspondence.
• Takes and relays phone messages for the respective area in a clear and concise manner in accordance to CCF policy. Assists with calendar, meeting, and travel arrangements as requested and ensures proper forms are completed.
• Ensures all patients are rescheduled relating to physician out days in a timely manner.
• Orders supplies using cost effectively, appropriate cost center numbers and correct processes.
• Utilizes correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
• Verifies and updates patient demographics and insurance information.
• Identifies whether patient needs referral and/or authorization and obtains referral and/or authorization when necessary.
• Ensures appointments are booked on proper case and add any cases or schemes as necessary.
• Obtains proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.
• Inputs reasons for all visits on all appointments. Ensures same day add-on appointment is communicated to appropriate department personnel. Ensures authorization is secured for same day add-on appointment and same day inpatient hospital admissions.
• Ensures surgery packets are completed correctly and delivered in at timely manner to OPS and Access Plus.
• Works in conjunction with nurse to reconcile day sheet with charge tickets.
• Assists other departments within the pod as needed.
• Maintains complete and up-to-date documentation and files at all times, including product and service quotes.
• Other duties as assigned.

Education:

• Some college or technical training.
• Knowledge of medical terminology gained through experience or formal course work.
• Excellent customer service, interpersonal, and oral and written communication skills.
• Basic arithmetic skills (addition, subtraction, multiplication, division, percentage).
• Strong computer skills, working knowledge of (e.g., Microsoft Word, Microsoft Excel, email software). Typing competency with the ability to format, spell, punctuate, edit, and proofread typed copy.
• Ability to transcribe dictated correspondence if needed.
• Must have good organizational skill to perform multiple activities.

Certifications:

• None required.

Complexity of Work:

• All employees are expected to meet the standards of performance outlined in the Organizational-Wide Competencies listed below as applied to the position: World Class Service Orientation: Includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.
• Adaptability: Includes teamwork and flexibility needed to fulfill job responsibilities including adapting to changes in work environment and accepting supervisory feedback.
• Efficiency and Effectiveness: Includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.
• Essential Job Requirements: Includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, including maintenance of required competencies and communication skills.
• Supervisory Responsibilities (if applicable): Includes overall accountability for assigned work group relative to operational goals, personnel requirements, and budgetary constraints.
• Note: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all inclusive nor to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.

Work Experience:

• Minimum two (2) years clerical, customer service or other relevant experience required.
• Medical office or insurance experience preferred.

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, ability to move up to 10 pounds

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.