Office Manager

Location/Program: Plymouth/Outpatient Multi-Service Site
Education/Licensure: High School diploma or equivalent (GED)
Salary range: $41,600.00 to $54,080.00 (Education & experience dependent)
Status: Full Time

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long & short term disability
• Discounted auto/home and renters insurance
• 403b - Retirement
• FSA & DSA
• PMLA
• Employee Assistance Program
• Bonuses & Referral
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Education days to use towards CEU's
• Free meals at select programs and when available
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)

About Us

Outpatient substance use disorder and mental health services are located across Southeastern Massachusetts in Brockton, Middleborough, New Bedford, Plymouth, and Taunton. At most sites, services are provided during the day and many clinics have evening hours. We offer individual, group, medication management, and family services to address diverse clinical needs. An interdisciplinary team of professionals includes licensed social workers, mental health clinicians, Master’s level clinicians, certified addictions clinicians, psychiatrists, and psychologists.

High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

Office Manager Requirements

• Must present as courteous and professional at all times
• Demonstrate flexibility and ability to perform multiple tasks
• Must have excellent communication skills, including the ability to organize ideas in logical and clear fashion
• Knowledge of basic office administration procedures, such as attending to staff and customer requests, email and phone correspondence and timely completion of tasks
• Proficiency of basic computer skills and software programs (such as Word, Excel, MS Outlook, PowerPoint)
• Must have the ability to work with others in cooperative and collaborative manner
• Experience in department oversite and/or supervision/management of other staff
• An understanding of boundaries and ethics
• Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol Abuse Policy and HIPAA Regulations
• TB screening
• Certification in the HPHAO approved de-escalation program

Office Manager Duties and responsibilities

• Provide oversight within the front office to ensure that procedures and policies are being followed, including collection of co pays, scheduling appointments, completion of DPH paperwork, data entry, attaining insurance eligibility and PA’s
• Direct oversight of the day to day front office operations and support staff
• Recruits, hires, and supervises assigned clerical/clinical personnel overseeing/promoting the highest level of customer service provided to patients and clients
• Develops efficient processes for collection of demographic and insurance information for patients. Leads the team in educating patients about benefits they may be eligible for and assisting patients with those application procedures
• Provides front desk functions of greeting clients, check in and registration functions along with the behavioral health support staff team, as needed
• Works collaboratively with outside vendors as well as internal staff to order office supplies for the site. Provides allocation for invoices of expenses incurred by the site(s)
• Evaluates and assures that performance evaluations of staff are completed in a timely manner
• Provide the highest level of service to internal customers at assigned site(s), including behavioral health providers
• Possess an understanding of billing codes regarding patient diagnoses and services rendered
• Possess an understanding of 3rd party billing practices and procedures
• Track payments and monitor accounts for delinquent charges, coordinate payment arrangement options with patients who are unable to pay
• Attends required meetings and participates in committees as requested
• Assist in tracking referrals through preadmission documentation
• Provide oversight of site TIER scheduling for clinician and prescribers
• Provide oversight of open access process and maintain collection of the data
• Assist in distribution of all incoming and outgoing mail
• Maintains and orders services for all business-related machinery, including copier and fax
• Develop an understanding of the relationship between substance use and mental health issues and/or self-help programs
• Other duties as assigned by the program/clinical director

Office Manager Qualifications

• Must have High School Diploma, GED and office experience in a medical or behavioral health setting
• 1 Year experience in being a lead staff or supervising preferred
• Associated Degree or Certificate in Secretarial or Medical Billing preferred
• Bilingual preferred