Operational Standards Coordinator Job at School of Rock
At School of Rock, our schools create a safe and cool environment for students to achieve their musical and creative potential. We want as many kids as possible to have the opportunity to experience the magic that is School of Rock to find their passion for music and learn life skills. The Operational Standards Coordinator will work closely with the Director, Operational Standards in order to support business compliance and partnerships for the system.
Roles and Responsibilities:
- Responsible for analyzing, evaluating, and ensuring that school operations are aligned with business practices.
- Collaborate with Operations leaders, cross-functional departments and franchisees to ensure awareness of all compliance requirements.
- Communicate compliance policies and procedures. Identify compliance issues and communicate opportunities as necessary.
- Assist the Director, Operational Standards in conducting internal reviews or audits to ensure that compliance procedures are followed, providing an objective, independent review of risk.
- Assure proper reporting and documentation.
- Administer and enforce policies and procedures required for a franchise business to operate in accordance with Operational Standards to mitigate loss or risk to the business.
- Collaborate with leadership about processes, practices, systems, and areas of opportunity.
- Support new initiatives and partnerships with focus on improving and enhancing brand standards.
- Coordinate lease renewals for all company-owned locations.
- Work closely with the Director, Operational Standards to manage School of Rock’s 24-hour reporting platform assisting owners, staff, and families.
- Approve out-of-protected trade area performance and marketing events, escalating any complex tickets accordingly.
Drives Brand Awareness:
- Monitors brand implementation through the tracking and follow-up of System Standards tasks associated with Renewals.
- Consistently possesses, maintains, and demonstrates expert-level knowledge of School of Rock brand standards, procedures, policies, and operational tools, systems, and manuals.
- Protects the School of Rock brand and students by following up on safety standards and practices.
Communications and Administrative:
- Support communication between Corporate and Franchise Owners.
- Completes and submits all reports, documentation and other administrative requirements in a timely manner
Requirements:
- Bachelor's degree or equivalent work experience.
- Demonstrated ability to develop positive relationships with internal partners, franchisees, and stakeholders.
- Strong ability to mediate and resolve conflict as well as effectively communicate and positively influence franchisees and all stakeholders.
- Possesses a high degree of self-motivation with a proven track record of achieving results.
- Strong business acumen, analytical, problem-solving, negotiation, and influencing skills.
- Proficiency in MS Excel or Google Sheets.
- Project Management skills. Ability to handle multiple tasks within a constantly changing and demanding environment.
- Demonstrated track record for flexibility and urgency in prioritizing and organizing projects.
- Excellent communication (written and oral) skills.
- Skilled with software productivity tools.
- Understand the Franchisor/Franchisee agreement and mutual obligations.
- A strong connection to the School of Rock's mission. Passion, love, knowledge, and/or experience in music, the arts and/or education is highly desirable.
- Some travel may be required and may increase to up to 10% over time.
It is the policy of the School of Rock to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. School of Rock complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
School of Rock expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of School of Rock's employees to perform their expected job duties is absolutely not tolerated.
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