Operations Associate Job at Navy Federal Credit Union
Navy Federal Credit Union Winchester, VA
$21.00 - $32.50 an hour
YOUR LIFE'S MISSION: POSSIBLE
You have goals, dreams, hobbies and things you’re passionate about.
What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.
Don’t take our word for it.
- Military Times 2022 Best for Vets Employers
- Yello and WayUp Top 100 Internship Programs
- Forbes® 2022 The Best Employers for New Grads
- Fortune Best Workplaces for Women
- Fortune 100 Best Companies to Work For®
- Fortune Best Place to Work for Financial and Insurance Services
- Computerworld® Best Places to Work in IT
- Ripplematch Campus Forward Award – Excellence in Early Career Hiring
Basic Purpose
To provide operational support to the business unit. To support the performance of studies, analyses, and evaluation of processes, products, or services. To contribute to projects and initiatives.
Responsibilities
Qualifications and Education Requirements
Desired Qualifications and Education Requirements
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602
Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.
Salary Range: $21.00 - $32.50 hourly
Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
Posting End Date: 05/22/23
Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.
Responsibilities
- Provides operational support that directly affects the business unit functions.
- Completes and/or monitors internal processes and performs quality control to ensure adherence to regulations, Navy Federal policies, and industry practices
- Identifies, researches, and documents operational correlations and may administer operational workflow and functions
- Detects errors and initiates or arranges for corrective action; follows through with cognizant parties to ensure resolution
- Assists management or analysts with developing and recommending enhancements to improve operational processes and procedures
- Assists in the development of user requirements; may test new/enhanced systems and assist in training staff
- Acts as the business unit point-of-contact for cross-organization matters; resolves/oversees resolution of customer issues
- Develops and applies a sound understanding of the business unit’s functions and their relationship to those of other business units
- Serves as a backup to other staff members during peak business volume
- Assists management and/or analysts in compiling, reviewing, and preparing data to be used in the analysis of operations, services, and products.
- Researches, gathers, and synthesizes data; presents conclusions and recommendations to management
- Prepares summaries, analyses, reports, charts, graphs, instructions, memoranda, and manuals/reference materials for benchmarking purposes or for inclusion in required and ad hoc reports
- Reviews studies, reports, and surveys and provides summaries to department leadership
- Supports projects and initiatives within the business unit and/or across the organization.
- Participates in the planning, development, implementation, and maintenance of new and existing programs, campaigns, and special offers
- Administers project plans, coordinates the collection of input from functional areas, and assists in the execution of related activities
- Researches audit findings, prepares response, and forwards to management
- Participates in the review of Navy Federal Instructions, policy/procedural documents, and study/survey responses
- Maintains knowledge of corporate business plans, marketing efforts, and operational/business requirements
- Works under limited supervision, with discretion, to achieve results and/or improve efficiency
- Provides support for the implementation of projects that may impact cross functional teams
- Presents alternatives and recommendations to solve problems of limited to moderate complexity, size, or scope
- Works with cross-functional teams and management to provide support in developing a course of action
- Performs other related duties as assigned.
Qualifications and Education Requirements
- Demonstrated work experience that required good research, planning, organization, and problem solving skills
- Skills interpreting instructions and procedures to accomplish assignments
- Strong written, verbal, and interpersonal skills
- Basic understanding of training techniques and practices
- Ability to use, interpret, and explain regulations, instructions, policies, and procedures and to present findings and conclusions clearly and concisely
Desired Qualifications and Education Requirements
- Education above the high school level with course concentration in business or related field
- Knowledge of, and experience with, credit union or retail banking operations
- Knowledge of Navy Federal Credit Union, its organization, operations, policies, procedures, products, and services
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602
Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.
Salary Range: $21.00 - $32.50 hourly
Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
Posting End Date: 05/22/23
Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.
#LI-Hybrid
Equal Employment Opportunity
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability
Disclaimer
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.
Bank Secrecy Act
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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