Marcella is a fast-growing, impact-driven dtc e-commerce brand selling designer women’s fashion within reach. After starting as the overall #2 grossing fashion brand on the Etsy platform, the company began scaling beyond in late 2019 and has experienced a 1000%+ revenue increase in the past 24 months, becoming one of America's fastest growing apparel brands. Striving to rethink the ethics of fashion for the benefit of women and girls globally, we embrace the mission of Design That Matters™, founded on the three pillars of democratizing design, ethical production and social impact and are responsible for supporting over 500,000 school days for marginalized girls globally.

Marcella is looking to appoint an Operations Coordinator to work at its Northampton, MA office (with a hybrid in-person/virtual schedule a possibility). Directly reporting into the company’s co-owners (but with the possibility of reporting into a Global COO if and when Marcella may hire one) and working within the overall global 50+ person team day-to-day, you will be leading and/or helping to manage myriad aspects of the company’s continuing efforts to scale Marcella. Approximately 60% to 70% of your time will involve undertaking operations management across technology, logistics and company administration with both a national and/or international scope - efforts directed overall in one way or another at scaling further Marcella’s commercial footprint. Up to 30% to 40% of your time will involve tactical work relating to the intersection of the company’s global marketing efforts and the day-to-day experience of its global customer base, mainly coordinating various critical company tactical and/or trouble-shooting initiatives.

If you’re an energetic and self-motivated individual who is passionate about continuing to help develop a brand of which its employees and customers are supremely proud, this is the position for you!

Examples of things you will be doing and be great at:

Lead strategic projects aimed at growing and optimizing Marcella’s global operations/commercial footprint, including:

• Project management of large, cross-functional, organization-wide projects or initiatives (including anything from leading the researching, selecting and implementation of a new software package to leading the implementation of a new company marketing channel);

• Research, benchmarking, data analysis, and recommendations re: various aspects of the company activity;

• Design, maintain and implement performance measurement tools and meaningful business analyses of across various operational functions (noting that this would be complementing the work already undertaken in the company in connection with a 2+ plus year ERP project);

• In collaboration with the current Head of Customer Experience and the company’s co-founders, helping to administer the U.S. office via managing various office-related initiatives (e.g., managing the company vacation calendar, helping to manage local vendor relationships).

+ U.S. lead for certain strategic and tactical aspects of our global operations across logistics/CX, which include an ongoing partnership with a 3PL facility in the US for US fulfillment of orders. This includes:

• Monitor our US fulfillment partnership with the 3PL (DarnIt in New Bedford, MA) to ensure accuracy of SKU and order data in the 3PL system, ensure timely supply of inventory to our US warehouse, prevention or timely identification and resolution of potential fulfillment issues and delays;

• Become a subject matter expert on all our existing global logistics-related software solutions (warehouse management software, shipping software, 3PL system, etc.);

• Helping to implement and then managing planned company software for fulfilling customer orders across different fulfillment centers in the U.S. and Europe;

• Ad hoc management of major day-to-day logistical/customer base “blow-ups” (i.e. not one missing order, per se – handled by our CX team - but, more so, if 50 orders get misplaced at once by USPS and we need to manage the issue at an ad hoc management level);

Desired skills include:

· An exceptional attention to and passion for detail;

· Strong knowledge of the MS Word Suite, including superior Excel skills;

· Aptitude to learn quickly and operate new software and other technology applications;

· Superior organizational skills, with the ability to project manage time sensitive requirements and to be solutions-focused;

· Ability to define problems, collect data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information;

· Calmness under pressure – the ability to make quick decisions when needed and to manage challenging situations calmly;

· Excellent oral and written skills;

· A team player who can interact well with different types of individuals while still maintaining a strict level of professionalism;

· Ability to give and accept coaching and feedback to/from colleagues;

· Motivation to work with a longer-term commitment within a family-owned

company.

Your Studies and Experience:

· A completed university degree;

· MBA or other graduate degree preferred;

· Minimum 3 years experience in a corporate operations, logistics or project management role.

We Offer:

· A dynamic start up environment where you can have significant impact;

· A strongly committed 50-plus global team of industry professionals;

· Not a single boring day on the job;

· 401(k), Dental Insurance, Health Insurance, Paid time off;

· Excellent (and meaningful) working conditions!

COVID-19 Precaution(s):

• Remote interview process
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

We look forward to hearing from you.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Weekly day range:

• Monday to Friday

COVID-19 considerations:
We have a large office space with social distancing in place but 60% of our worktime in the U.S. remains virtual.

Education:

• Bachelor's (Preferred)

Work Location: Remote

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