Operations Manager - Provider Acquisition (Remote) Job at Path Mental Health
Who we are
Path is a healthtech company dedicated to making mental health care work for everyone. Path takes a patient-first approach, where treatment is more accessible, personalized, and effective. With Path, it's easy to find a high-quality therapist or psychiatrist who accepts insurance and is actively accepting new patients.
What we're solving
Over 65 million Americans have a treatable mental health issue — that's 1 in 5 people. Today it's difficult to find a provider, and for those with complicated conditions, it's nearly impossible to find coordinated care. We're here to fix this.
Our Mission
Path's mission is to make mental healthcare work for everyone.
We're looking for an Operations Manager to help us build efficient and scalable Provider Acquisition processes. We are seeking someone excited to work cross-functionally to tackle important initiatives that will support Path's explosive growth. By increasing the number of providers we can bring into our network, this role will play an integral part in expanding the number of patients Path is able to serve.
The ideal candidate will be a great communicator with outstanding problem solving skills and the ability to work comfortably inside an entrepreneurial, results-oriented environment. Most importantly, we need someone excited to work with a talented, motivated, and supportive team to change the mental healthcare landscape.
You will:
- Work directly with Path's leadership team on optimization of Provider Activation processes & tools, including:
- Identifying, clearly defining, and gaining alignment on problems within Provider Activation (getting a provider successfully to their first client)
- Designing new operational processes, documenting workflows, and rolling out changes
- Optimizing 'business as usual' processes and workflows, especially as we identify KPIs that need rapid improvement
- Work cross-functionally to propose, scope, design, implement, and measure impact of key initiatives impacting the provider funnel
- Support leadership with special projects as needed, including:
- Managing & updating key dashboards
- Working with Go-to-market Ops to update Salesforce processes & workflows
You are:
- Equipped with 3-5 years of relevant experience in operations and/or product, preferably at a start-up, including:
- Experience working with cross-functional teams
- Demonstrated history of bringing new programs, processes, lines of business, or projects to completion/launch
- A self-starter who is able to work independently, with limited oversight from managers
- A great communicator
- Able to juggle multiple cross-functional initiatives at once, prioritize work effectively based on expected impact to key metrics, and stay laser-focused on provider experience
- Data-driven and analytical in your approach. You should be able to (1) execute your own analyses to support your hypotheses and measure impact of your work, and (2) identify more complex reporting requirements for dashboards
- Skilled at picking up new tools and systems. Salesforce, Fountain, Airtable, and/or Zendesk experience is a plus!
Our Team
The people of Path are what truly define our mission and determine our impact on the world. We believe in building not only a team, but a diverse community that thrives by helping each other succeed and grow and inspiring each other by taking on big challenges.
For employees, Path is a 100% remote healthtech company and we're HIRING! We're excited to bring people onto the team who are committed to raising the bar on mental health care.
As Part Of Our Team, Full-Time Employees Receive
The ability to work from any location within the US
Competitive pay and benefits that do not change based on location
2 company-wide shutdown weeks each year to focus on self-care
Paid parental leave to support you and your family
Medical, dental, and vision insurance through our employer plan
Access to our 401K
Access to an Employer Assistance Plan (EAP) through our insurance plan
The equipment you need to ensure your home office sets you up for success
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