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Optimization Consultant - Orange Co. Appointment Call Center - Virtual MC Digital Doctors - Per Diem Job at Kaiser

Kaiser Anaheim, CA 92899

Job Information

  • Date Posted
    2025-08-16
  • Location
    Anaheim, CA 92899
  • Job Title
    Optimization Consultant - Orange Co. Appointment Call Center - Virtual MC Digital Doctors - Per Diem
  • Gender
    Both
Provide consultative services to executive medical center and regional leadership, and department management to integrate local and regional strategies and initiatives in a way that makes tactical sense at the module level. Responsible to develop original and creative end to end solutions, implementation of solutions and development of sustaining strategies.

Essential Functions:
  • Design, develop and implement medical center and regional policies and procedures to establish compliant workflows for a wide variety of complex topics.
  • Lead multiple cross functional groups to optimize the integration of the KP HealthConnect product into Operations to drive improved outcomes.
  • Assess performance regarding skills and workflow gaps and develop remediation/sustainability plan for front line staff.
  • Train the Front Line Manager on how to monitor staff performance and trouble shoot non-performance.
  • Utilize change management techniques and existing resources to support sustainability.
  • Provide clinical leadership and expertise for the Regional Workflow Consultants.
  • Partner with the owners of regional and local initiatives to connect multiple stakeholders into a unified, nonsiloed approach at the module and medical center level.
  • Map best practices including key drivers to support clinical outcomes and advise executive leadership.
  • Analyze and utilize existing reports (ex. WFE Report, Self Funding CSI, Incident To, TAT, CSG) to identify gaps in performance to develop action plans for leadership.
  • Support the implementation of the action plan.
Basic Qualifications:
Experience

  • Minimum five (5) years of experience and knowledge as a nurse.
Education

  • Graduate of accredited school of nursing required.
  • High School Diploma or General Education Development (GED) required.
License, Certification, Registration

  • Current California RN license required.
Additional Requirements:
  • Excellent interpersonal skills.
  • Ability to self-manage and prioritize work.
  • Must be able to work independently.
  • Demonstrated project management skills.
  • Demonstrated ability to lead teams and work independently.
  • Ability to work within all levels of the organization from executive leaders, physicians, administrative staff and front line workers.
  • Must be proficient in KP HealthConnect.
  • Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
  • BSN or bachelor's degree in health related field preferred.
Notes:
  • Supporting 24/7, 365 day operations, may work holidays, may work weekends.
Job Schedule:
Job Category: Nursing Licensed & Nurse Practitioners


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