Description:Atlanta Center for Reproductive Medicine (ACRM) specializes in the treatment of infertility and other reproductive endocrinology disorders. As one of the largest centers in the metropolitan area treating infertility, for 20+ years ACRM has provided care in Advanced Reproductive Technologies (ART), including in-vitro fertilization (IVF), pre-genetic diagnosis (PGD), and egg recipiency. Find out more about our center by visiting http://www.acrm.com
________________________________Come Join Our Award-Winning Team!___________________________
POSITION
ACRM is seek two (2) Patient Account Representatives to support our Accounts Receivable Department.
These positions are full time, Monday - Friday, 8 hours per day. The current location is our Atlanta-Perimeter office with the potential to work remotely a couple days a week based on performance and proven ability to work independantly.
ACRM offers competitive salary and benefits to include Medical, Dental, Vision, Life, 401k Profit Sharing Plan and Paid Time Off.
ESSENTIAL DUTIES of these positions can included but not limitied to:

• Responds to all patient phone calls, voicemails and emails
• Assist patients with appealing claim denials by providing supporting
• Creates account summaries and payment reports for patients
• Accepts patient payments via Veracity online payment system and provides patients with receipts/invoices as requested
• Responds to requests from payers for supporting documentation
• Files appeal letters with payer to secure reimbursement
• Files secondary claims after primary claim has been adjudicated
• Prints and reviews A/R reports for designated payers
• Processes insurance refunds
• Reviews refund requests from payer for accuracy and prepares refund request for management approval
• Files corrected claims and updates coding in NextGen per notification from clinical staff
• Creates corrected claim and files to payer with supporting documentation; creates insurance refund when applicable
• Creates account summaries and payment reports for patients
• Accepts patient payments via Veracity online payment system and provides patients with receipts/invoices as requested
• Post patient payments and other transactions necessary in NextGen
• Creates electronic statement file and submits electronic files to NextGen EDI
• Reviews NextGen statement report for accuracy and archives statements in NextGen

Requirements:

• High School Diploma
• Associates Degree required
• Minimum 2 years of medical office experience
• Excellent attendance and punctuality commitment
• Knowledge of insurance benefit terminology and be able to calculate financial responsibility based on benefit information
• Ability to obtain basic understanding of IVF+
• Excellent written and verbal communication skills are required
• Excellent customer service skills required
• Proficient in Microsoft Office
• Must be detailed oriented with ability to multi-task and work independently

Job Type: Full-time

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