Patient Care Coordinator Job at Gastro Center of Maryland
Gastro Center of Maryland has an opening for a Full-Time Patient Care Coordinator. Must have experience in a fast-paced medical environment. Must have exceptional customer service skills, excellent communication skills to schedule appointments, attention to detail and possess a good work ethic. The PCC is responsible for increasing customer satisfaction and retention by providing patients and providers with accurate, consistent, timely and meaningful information.
Description
Call Center is open from 7:30am-4:30pm EST Monday - Friday. Candidates need to available to work in-person at our OLNEY Center. This will be a full-time, 40 Hour Work Week position.
- Support patients and other callers primarily via phone, fax and email.
- Handle incoming calls in a prompt and professional manner
- Provide a memorable positive customer experience by identifying and understanding the needs of the caller.
- Demonstrate respect, sensitivity and understanding for the caller’s circumstance while maintaining professionalism at all times.
- Schedule and reschedule appointments and procedures as needed.
- Communicate clearly and concisely with callers and coworkers/providers to provide necessary information
- Task providers as necessary to ensure the best possible care for patients.
- Prioritize and organize daily responsibilities
- Provide innovative ideas that can support the ongoing growth of the Gastro Center of Maryland
Providing accurate and consistent information
Preferred Experience:
- Customer Service experience required
- Experience working with EHR’s
- Customer focused team player with a passion for helping people.
- Strong PC proficiency with a willingness to learn new applications.
- Detail oriented, fast learner with excellent communication skills.
- Maintain confidentiality of personal health information (PHI)
- Two (2) years of experience working in a healthcare setting preferred
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Ability to commute/relocate:
- Olney, MD 20832: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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