Job Description:

The patient experience coordinator is the first point of contact for our patients. The patient experience coordinator performs the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

WHO WE ARE LOOKING FOR

Our ideal patient experience coordinator does whatever it takes to get the job done. They are an ambitious goal setter who is proactive, organized, detailed and punctual. The right team member for this position will possess an amazing work ethic.

The ideal patient experience coordinator is a problem solver who quickly identifies both the problem and presents a solution. This thoughtful person asks intelligent questions and sees the big picture in every situation.

Our team members have a great sense of humor, are naturally optimistic and positive. They are genuine, empathetic, caring, and humble. Our patient experience coordinator is nimble in his/her work style, not easily flustered and exceptionally resilient.

Our patient experience coordinators are patient centered. They build rapport, are efficient with their time, move with a high sense of urgency, and seek to make every patient interaction extremely positive. Our patient experience coordinators take pride in their appearance and intuitively understands their professional image has an impact on the patients of Premier Allergy & Asthma, and they will seek to match this image by being professionally dressed and well put together for every shift.

Please note: Due to our patient population, all team members must be fully vaccinated.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The responsibilities and duties of this Patient Experience Coordinator include, but are not limited to, the following items:

· Demonstrate Core Values of Integrity, Transparency, Innovation and Excellence in performing all aspects of the position

· Answering phones

· Scheduling patients

· Checking patients in/out

· Entering insurance information into patient software

· Collecting payments

· Explaining treatment plans and medical billing

· Following up with both incoming and outgoing faxes

· Communicate with referring doctors and pharmacies

· Must be willing to work three, 12-hour shifts from 7a-7p and one Saturday a month for 8a-1p.

· Willing to travel to any of our 10 office locations (if needed) (Dublin, Hilliard, Grove City, Lancaster, Canal Winchester, Grandview, New Albany, Lewis Center, Westerville, Marysville)

· Attend quarterly in-service meetings

· Light housekeeping to keep the facilities in perfect order. This includes keeping work areas tidy, picking up litter on the grounds and general straightening up.

· Other items as needed

WHY PREMIER ALLERGY & ASTHMA

-3, 12 hour shifts from 7a-7p (Full Time)
-Competitive pay, Employee appreciation
-Fun, Caring & Positive work environment focused on team-work
-Holidays Off, Paid Holidays, PTO
-Medical, dental & vision insurance
-401(k) with employer match
-Generous benefits package
-Innovative and maturing company in a growing industry
-Family owned & operated
-Company trips, social gatherings, holiday celebrations

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic
• Private practice

Schedule:

• 12 hour shift
• Day shift

COVID-19 considerations:
All team members must be fully vaccinated.

Education:

• High school or equivalent (Preferred)

Work Location: One location

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