Patient Encounter Specialist (Northport-Tuscaloosa) Job at UAB Medicine
Reports to the Operations Manager. Responsible for registering patients, monitoring referrals, collecting co-pays, and scheduling appointments.
- Greets patients promptly and professionally.
- Registers patients by gathering, verifying and entering n demographic and insurance information.
- Obtains signed registration sheets, permissions to file claims, releases, etc.
- Reviews schedules for referrals needed, obtains those that the office takes responsibility for and works with patients to obtain others.
- Collects co-payments and personal payments.
- Prepares day sheet and balances cash drawer each day.
- Handles inquiries about insurances accepted, office hours, services, locations, exam fees, physician information, etc.
- Verifies upcoming appointments.
- Handles telephone receptionist responsibilities as needed.
- Maintains personal reference book on insurance companies and coverages.
- Assists other patient service staff as needed.
- Maintains patient confidentiality at all times and communicates with the Compliance Officer regarding procedural changes and concerns.
13. Maintain the general appearance of the waiting room or reception area: straighten magazines, chairs, and other light furniture
- Other duties as assigned.
Qualifications
- Position requires accuracy, thoroughness, and an understanding of insurance, copy and referral procedures.
- Skill in operating a computer, word processing software, fax machines, and copiers.
- Must be able to communicate effectively with public and others and maintain confidentiality.
Primary Location
: Callahan Eye Hospital
Job Category
: Clerical & Administrative
Organization
: 992007000 Callahan Eye Foundation Hospital
Employee Status
: Regular
Shift
: Day/1st Shift
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