Patient Outreach Coordinator Job at Optum
Overview:
Responsible for providing administrative and clerical support within area of responsibility that may include telephone support, filing, typing, coordinating schedules, distributing correspondence, materials management, data entry, simple data analyses, and rudimentary reporting. All within established legal guidelines and maintaining confidentiality at all times.
Essential Functions:
Responsible for providing administrative and clerical support within area of responsibility that may include telephone support, filing, typing, coordinating schedules, distributing correspondence, materials management, data entry, simple data analyses, and rudimentary reporting. All within established legal guidelines and maintaining confidentiality at all times.
Essential Functions:
- Consistently exhibits behavior and communication skills that demonstrate our company’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
- Uses, protects, and discloses our patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
- Processes all requests for information following established legal guidelines.
- Ensures receipt of a valid authorization for each request.
- Supports the preparation for audits and data requests.
- Assists with manual data entry.
- Maintains database of information for area of responsibility.
- Analyses data and compiles statistics.
- Assists in the preparation of reports.
- Answers, screens and transfers telephone calls.
- Maintains schedules by coordinating with appropriate parties.
- Organizes and distributes correspondence, reports, memos, etc.
- Performs additional duties as assigned.
- Add Other Details Specific to this Coordinator Role Education:
- Minimum: High School diploma, G.E.D. or equivalent
- Minimum: Special certification required for specific job and/or over 1 year of post high school education or a degree from a two-year college
- Preferred: Associate's or Bachelor's degree
Experience:
- Minimum: 1-3 years of experience
- Preferred: Over 2-3 years of experience within healthcare industry
- Over 2-5 years of experience within specific job and/or department
Knowledge, Skills, and Abilities:
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)
Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
- Computer literate
- Proficient in Microsoft Office (Excel, Access, Word and Outlook)
- Able to type 25 wpm.
- 10-key skills
- Excellent verbal and written communication skills
- Excellent organization skills
- Customer service oriented
- Filing skills
- Strong analytical and problem solving skills
- Ability to work on multiple assignments and manage time effectively
- Knowledge of medical terminology
- Detail oriented
- Ability to work effectively with people at all levels of the organization
- Demonstrated ability to take initiative, ask questions, and prioritize
- Capable of working independently as required
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)
Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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