Patient Services Representative II, Gunderson Call Pod Department - Everett, WA Job at Optum
The Patient Services Representative functions as an integral member of the team to deliver exceptional customer service to our patients. The Patient Services Representative works alongside the clinical staff to ensure efficient patient service within the department.
The Patient Services Representative is responsible for and not limited to:
- First point of contact for our patients. Sets the tone for a positive experience.
- Exhibits empathy, courtesy, competence, efficiency and care.
- Schedules appointments and procedures, following standard guidelines.
- Uses Multiple computer and phone systems to fulfill patient needs over phone.
- Verifies patient information, while documenting in their Electronic Health Record (EPIC).
- Advises patients of their responsibilities regarding insurance and referral information.
Preferred Experience and Credentials:
- Experience: one-year work experience preferred, preferably in a medical office setting. UCB/ACD Desktop phone system experience preferred. Word processing, computer, photocopy and fax machine experience. A basic knowledge of medical terminology strongly preferred. Strong customer service skills required.
- Education: High School Diploma (preferred) or equivalent experience.
Requirements:
- Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
- UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status
Interested in learning more? Let’s talk about our opportunities and your career growth!
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