About SAC Health:

SAC Health’s mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish

SAC Health’s Core Values:

Quality Healthcare – providing patient-centered, culturally-sensitive, equitable care that is safe, timely, effective, efficient, while seeking to prevent illness & disability
Teamwork – working together to achieve a common goal, with a willingness to serve each other in a Christ-like manner
Wholeness – ministering to the spiritual, physical, mental & emotional needs of others
Integrity – living & working in an authentic, honest way that inspires trust
Compassion – engaging with the needs & suffering of others, out of concern for their wellbeing
Excellence – striving to exceed expectations for our patients, community, & staff
Humble Service – caring with a kind & selfless spirit
Respect – holding others in high regard by empowering them to reach their God-given potential

DESCRIPTION:

Patient Service Rep Lead oversees the activities of the Patient Services Representatives to ensure prompt patient services; Provides general supervision and direction for Patient Registration staff in Outpatient Registration, patient flow, patient check-in, patient records availability, insurance verification, financial qualifications for discount programs, and resolve patient issues that may arise. Assists with the day-to-day operation of the Front Business Office.

ESSENTIAL FUNCTIONS AND DELIVERABLES:

• 
  Patient Service Rep Lead assists in overseeing the activities of the Patient Services Representatives to ensure prompt and courteous patient services.
• Assist in providing some supervision and direction for Patient Registration staff in Outpatient Registration; patient flow, patient check in, patient records availability, insurance verification, financial qualifications for discount programs, and assist in resolving patient issues that may arise. Check for authorization and/or referral.
• Assists with the day to day operation of the Front Business Office. Assign proper guarantors. Ensure patients is assigned to correct PCP for continuity of care purposes
• Assist the Manager with assessing the needs of the work team to determine the efficiency and effectiveness.
• Assist in analyzing appointment metrics and data to then produce feedback if needed.
• Ability to assist with interviewing and hiring new candidates if needed, must be able to work with all departments with SACHS including HR.
• Demonstrate the ability to be culturally sensitive and respect diversity, work effectively and with individuals of different cultures and socioeconomic status; Passion for service.
• Other duties as assigned by Manager/ Director.

QUALIFICATIONS:

• 
  Education: High School Diploma or GED required, College degree preferred.
• Licensure/Certification: Valid CA Driver’s License.
• Experience: Minimum 3-5 years of healthcare front office experience, some supervisory experience preferred, or 1 year as a current PSR and have proven leadership skills. As a requirement of this position you must receive EPIC certification for the module you have been hired into.
• Bilingual English/Spanish preferred.
• Essential Technical/Motor Skills: Thorough knowledge of computer systems in Health Care Information System, Electronic Health Records.
• Interpersonal Skills: Excellent interpersonal and organizational skills, Ability to receive and express detailed information through oral and written communications; Demonstrated leadership abilities; ability to create and maintain a cohesive team environment.

Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas.

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Full Benefits Package:

• PTO and Sick Leave Plans
• Medical / Dental / Vision package
• Monthly Health Insurance Premium Rates among the lowest in the industry
• Retirement Account with up to 8% employer contribution
• Employer-paid Life Insurance
• Fitness Facility access
• 9 Paid Holidays
• 1 Paid Birthday Holiday

EEO

SAC Health complies with applicable Federal and State civil rights laws and does not discriminate based on race, color, national origin, age, disability, sex, sexual orientation or gender identity.