Inova Payroll is a full service Human Capital Management company with offices and clients across the US. We are known for providing personal, timely and efficient service for our clients. The Account Manager is responsible for providing unparalleled service to Inova’s client accounts. This position requires the aptitude and attitude required to gain knowledge of payroll and Inova’s payroll systems, and to provide superior client support in a fast-paced environment. Duties include processing payrolls for clients, troubleshooting issues, and providing online application training and support for client users, all within the UKGR/Kronos Workforce Ready application. Qualified candidates should possess the drive to continually expand their knowledge and abilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide value added client service through maintaining good working relationships, timely response to questions and inquiries.
• Develop and maintain an in-depth understanding of our complex payroll and time keeping application for the purpose of assisting clients through continuous training, troubleshooting and analysis.
• Coordinate and perform a variety of complex duties in the preparation, processing, and maintenance of payroll, salary, and benefit data so that client employees are always paid accurately and on time.
• Collect, analyze, update and reconcile payroll data on a weekly, bi-weekly, monthly, quarterly and annual basis.
• Research and analyze discrepancies and process appropriate payroll and other adjustment entries.
• Perform the calculation and application of garnishment deduction orders.
• Prepare supplemental payrolls as needed.
• Review and balance payroll data to ensure accuracy of reporting and distribution of funds.
• Resolve and/or coordinate the resolution or escalation of client support issues as needed.

RESPONSIBILITIES

1. Knowledge of applicable laws, codes, regulations, standards, methods and practices related to payroll and employee benefits; basic accounting principles as related to payroll processing; standard office practices and procedures.

2. Ability to research, analyze and retrieve data to prepare and maintain complex payroll records, summaries and reports. Strong organizational and communication skills

3. Detail orientated, with ability to focus on and comprehend numerical and financial data

4. Communicate effectively in both oral and written form; follow detailed directions; set priorities and organize work to meet deadlines.

5. Establish and maintain cooperative working relationships with those contacted during the course of work; assist in training and coordinating the work of other team members assigned to the team/department.

6. Must possess drive and enthusiasm and thrive in a team environment.

7. Work as part of a team to deliver value and service to all clients.

8. Maintain positive attitude and follow direction of immediate manager.

EDUCATION, EXPERIENCE, LICENSE or CERTIFICATIONS

1. Bachelor’s Degree is preferred but not required.

2. Minimum of 2-3 years of prior experience

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Remote

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