In this role you will have extensive member contact by handling both inbound/outbound calls from participants and/or prescribers. As a Pharmacy Support Representative you will research and investigate issues sent by Customer Care, Account Managers, internal customers, and Quality Assurance using PeopleSafe and LINKS. In this role you will be notifying the requestor of decisions, changes, or other relevant information pertaining to inquiry. You will be responsible for researching and resolving payment issues and providing excellent customer service. In this role you will call to offer a direct sale of medications to participants, post payments to the proper accounts, and perform required transactions to complete mail order prescriptions.

In order to be successful in this role you will need excellent written and verbal communication skills when interacting with clients. You will need to work under strict turn around times and be able to multi task.

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Pay Range
The typical pay range for this role is:
Minimum: 17.00
Maximum: 27.16

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

• 6+ months of customer service experience

Preferred Qualifications

• Analytical problem-solving experience
• Demonstrate strong research experience with the ability to evaluate, focus on the problem and find the resolution
• Understand the importance of timely work and effective planning.
• Clear understanding of CVS/Caremark values and importance of customer satisfaction
• Prioritizing and organizing workload in adherence to deadlines
• Desire and aptitude to assist a customer with escalated concerns and provide final resolutions
• Ability to respond to escalated concerns in a calm and professional manner in attempts to prevent further escalations
• Ability to multi-task with strong time management skills
• Navigation of LINKS and PeopleSafe

Education

• High school Diploma or GED required

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.