Port Agent Job at Intercruises Shoreside & Port Services
Join our global TUI Musement Port Operations team in Los Angeles as a Port Agent (Part Time) and provide a high level of service for your internal and external customers.
Intercruises Shoreside & Port Services is a specialized business providing cruise ship handling services to passenger lines in destinations throughout the world. For this position, you will be supporting our cruise lines clients with their daily operations in the Port of LA.
ABOUT THE JOB
- This position is the local point of contact for the cruise line office as well as their vessel’s officer and crew. Responsibilities include overseeing the overall vessel operations, maintaining adherence to governmental regulations, pricing, contracting, approval of expenses, and risk management.
- The port agent shall prepare for the arrival of the vessel by arranging for all the necessary services required for their successful operations while in port. Including, but not limited to - arranging local vendors, coordinating vessel clearance and documentation with government officials, securing transportation arrangements for crew onboard, attention and follow up of all crew medical emergencies, etc...
- Interacting and developing strategic business relationship with our cruise clients and the key stakeholders in your assigned port(s). Ensuring we deliver a safe, healthy, and sustainable service.
- Provide an exceptional turnaround, shore excursion and operations for the assigned vessel while in port.
- As required, remotely support Intercruises’ port operation teams with monitoring and responding to vessel email requests.
- Performing accounting and billing reconciliations tasks for each attended call
- Working variable schedule as required by the business.
ABOUT YOU
- Strong academic background. Knowledge and understanding of the cruise line industry and their operations would be an advantage.
- Hold or will be eligible to hold a valid TWIC card and State Driver’s License
- Excellent communication skills. Fluent in English, both verbal and written, is required for this role. Additional languages will be a plus.
- Can work irregular hours, including weekend duty and possible evenings.
- Demonstrate strong problem-solving abilities and independent judgment to manage ever changing client requirements.
- Good office administration and organizational skills. Keen eye for attention to detail with a focus on quality and efficiency.
- Ability to carry applicable paperwork, laptop computer, cellular phone, small packages (less than 25lbs) and be able to navigate irregular surfaces.
- A customer obsessed individual with the willingness to achieve great results.
- Independent person with the confidence to analyze and efficiently resolve problems.
- Flexible to travel (if required).
- Knowledge of Microsoft Office programs, including Outlook.
ABOUT OUR OFFER
- Competitive Rate of Pay
- 401K Retirement Plan with company match
- Cruise Discounts
Intercruises - A TUI Musement company a leading Tours and Activities business that combines a scalable digital platform with local service delivery offering excursions, activities, tickets, and transfers in more than 50 countries
Intercruises is an Equal Opportunity Employer
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