Practice Coordinator III Job at UCSF Campus and Health
Job Summary
As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of
people through patient care, research and education. Success in this mission requires a culture of
collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are
committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to
our mission.
The Practice Coordinator 3 is primarily responsible for representing the administrative team as the public
face of the Practice and works closely with the administrative, clinical and management teams to support
practice operations and customer service recovery and intervention efforts. S/he provides support to all
functions of the administrative teams including but not limited to: reception check in and check out,
scheduling appointments, processing referrals, CRM messages, telephone encounters, monitoring APeX inbaskets, scanning, filing, and billing.
The Practice Coordinator is responsible for the maintenance of all routine clerical operations and
communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs
of patients, staff and providers at all times. The Practice Coordinator is a team player who works closely
with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who
synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate
complex transactions in the course of his/her daily activities.
This position makes a difference for patients and families in an outpatient care unit by providing excellent
customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital
staff and departments to maximize unit efficiency. The Practice Coordinator is required to work at any
UCSF campus as needed and scheduled.
As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of
people through patient care, research and education. Success in this mission requires a culture of
collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are
committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to
our mission.
The Practice Coordinator 3 is primarily responsible for representing the administrative team as the public
face of the Practice and works closely with the administrative, clinical and management teams to support
practice operations and customer service recovery and intervention efforts. S/he provides support to all
functions of the administrative teams including but not limited to: reception check in and check out,
scheduling appointments, processing referrals, CRM messages, telephone encounters, monitoring APeX inbaskets, scanning, filing, and billing.
The Practice Coordinator is responsible for the maintenance of all routine clerical operations and
communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs
of patients, staff and providers at all times. The Practice Coordinator is a team player who works closely
with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who
synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate
complex transactions in the course of his/her daily activities.
This position makes a difference for patients and families in an outpatient care unit by providing excellent
customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital
staff and departments to maximize unit efficiency. The Practice Coordinator is required to work at any
UCSF campus as needed and scheduled.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)
Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Required Qualifications
- High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
- Successfully passes fingerprinting protocol and is approved to be a cash collector
- Strong computer skills, including basic keyboarding skills, and experience with at least two Officetype software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple
- patient records systems. Able to sit at a computer terminal with telephone headphones for
- extended period of time.
- Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.
- Ability to work with minimal supervision
- Ability to use good judgment and work independently, at times under the pressure of deadlines
- Ability to access situations prioritizes workload, develop solutions and make recommendations.
Preferred Qualifications
- Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services
- Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
- Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
- Prior experience with EPIC.
About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
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