Join Village Medical as a Practice Manager Carmel.

Clinic Location: 12188-A North Meridian Street, Carmel, IN 46032

WHY VILLAGE MEDICAL

At Village Medical, we're looking for a Practice Manager to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best Primary Care Physicians and Advanced Practice Providers. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven, and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

OUR CULTURE AND VALUES

VillageMD is a group of collaborative, entrepreneurial, and smart people who are united in our goal to improve primary care, making a difference in people's lives.

Get Stuff Done: We roll-up our sleeves and dive into the details, tackling the work at hand with infectious enthusiasm. We’re highly accountable for our work and the value we add, inspiring others with our constant ability to deliver results. No challenge is too small or too big.

Build Trust: We are humbled by those we serve and the importance of our vision. We invest in relationships with open and honest conversation seeking personal connections. We show respect for others in our words and actions. We do what we say we are going to do. We are knowledgeable, but always take the time to listen and learn.

Innovate: Our curiosity is endless, and challenging the status quo is a priority. New approaches are rewarded, and we are always seeking to improve. We know that changing healthcare is hard, and we embrace the challenge.

COULD THIS BE YOU

The Practice Manager facilitates the day-to-day clinical operations across multiple practices, including managing patient, staff, and provider interactions and maintaining a service-based approach to issue resolution. Leveraging strong practice management experience, this leader collaborates with Clinical Leads and providers to promote the highest standards of quality of patient care by appropriately resolving issues at the practice level. The Practice Manager proactively provides support and training to staff, while encouraging their abilities to effectively address triage calls and service recovery.

How You Will Get Things Done:

• Ensure the practice’s performance in effective value-based care, including completion of AWVs, care gap closures, accurate coding capture, Key Performance Indicators (KPIs), appropriate access and follow-up for patients, and executing against the Practice Operating Plan
• Oversee all clinical support staff including Medical Assistants and Patient Reception Specialists and facilitate ongoing training and development of clinical staff to meet changing needs and organizational demands including proactive involvement in employee mentoring, coaching, and discipline
• Assist providers in the delivery of patient care and work with providers to resolve all emergent patient or clinical issues promptly
• In conjunction with Talent Acquisition, lead the recruitment, selection, and hiring process for clinical positions and oversee onboarding of new employees

How You Will Build Trust:

• Educate and communicate with staff and providers on the “why” behind the importance of value-based care and ensure all members of the care team feel directly involved and accountable for providing high-quality care to patients
• Function as a key communication point within the practice and among providers
• Act as the initial point of escalation for any staff, provider, or patient concern
• Develop strong relationships with staff and leverage relationships to assist staff with understanding and interpreting organizational and clinical changes positively

How You Will Innovate:

• Ensure appropriate orientation of new employees and facilitate ongoing training and development of clinical staff to meet changing needs and organizational demands
• Ensure clinical staff meetings and huddles are performed successfully
• Assist with the onboarding, launch, and integration of new Village Medical clinics

EXPERIENCE TO DRIVE CHANGE

• Bachelor’s Degree preferred, or 3 years of relevant experience in lieu of degree
• 3 years minimum clinical or clerical experience in primary care or similar practice setting
• 1-year direct supervisory experience required
• Previous experience managing multiple clinics and 1-8 providers preferred

SUPPORTING THE WHOLE YOU

To help our employees be their best at home and work, we’re pleased to invest in benefit programs that support their total well-being.

• Physical Well-Being: Comprehensive health plans include medical and prescription, virtual care, dental, and vision benefits
• Mental & Emotional Well-Being: Employee Assistance Program (EAP), Talkspace and access to other premiere mental health tools and applications, bereavement support
• Career: Learning and development, clinician expense reimbursement, and continuing medical education allowance
• Personal and Time Off: Paid time off, paid holidays, volunteer time off, parental leave
• Financial Well-Being: 401(k) with match, HSA, FSAs, commuter accounts, team member discounts, life, AD&D and disability, financial & legal consultations

Our unique Village Medical culture – how inclusion and diversity make the difference.

We believe building trust, acceptance, and respect is rooted in an understanding that people do not experience things in the same way. Employment candidates are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Explore your future with Village Medical as a Practice Manager today!