SUMMARY
Create a Christ-centered environment by leading the processing team by example and performing all duties required to accept, sort, and price donated items.

ESSENTIAL FUNCTIONS OF THE JOB

1. Lead and equip team to reveal Christ in every aspect of their job, to each other, donors, customers and volunteers.
2. To perform any of the required job duties within the processing team. This includes all requirements related to accepting donations, presorting and pricing merchandise.
3. Adhere and implement, daily, all donor service standards, policies and procedures.
4. Responsible for hiring and termination of all processing staff.
5. Work closely with the Team Services Hiring Manager to place the best people on the team.
6. Train and retain employees.
7. Properly execute necessary paperwork related to employees including document coaching opportunities, hiring paperwork, termination paperwork, worker’s compensation paperwork, etc.
8. Ensure that daily reports are properly filled out in a timely manner.
9. Must be able to appropriately set daily goals and plan their day according to projections/targets.
10. Review Cyfe Dashboard daily to understand and communicate targets to team.
11. Schedule staff appropriately to ensure team is well equipped for high volume days.
12. Maintain clean and well-organized reception, presort and processing areas.
13. Train processing staff and volunteers to maintain a clean and well-organized reception, presort, and processing areas.
14. Provide a positive and encouraging atmosphere for processing staff to promote further professional development and growth within Mel Trotter Thrift Stores.
15. Facilitate and promote an encouraging, positive and unified relationship between Processing and Retail Departments.
16. Work with and effectively communicate with the Retail Manager on a daily basis to ensure all the operational needs of the store are being met.
17. Stay up to date and well-informed with the ever-changing needs and procedures of the Wholesale Department.
18. Effectively communicate and gathers information from Wholesale Director to clarify any questions pertaining to changing policies.
19. Communicate efficiently and clearly with Director on daily needs and progress of the Processing team.
20. Recognize the value and appropriate pricing needs of items prior to those items reaching the sales floor.
21. Train and holds staff accountable for recognizing the value and appropriate pricing needs of items prior to those items reaching the sales floor.
22. Able to provide overwhelming biblical hospitality to donors.
23. Able to tell the Mel Trotter Thrift Stores story and continually connects the dots for staff and customers.
24. In the event that an Associate Manager is on the team, the Processing Manager is responsible for developing and growing Associate into a viable Processing Manager candidate.

KNOWLEDGE, SKILLS AND ABILITIES
1. Must be a people person with a pleasant and willing attitude and have a servant’s heart.
2. Excellent communication skills (both oral and written) with an excellent command of the English language.
3. Must have a commitment to Mel Trotter Thrift Stores’ mission and mission statement.
4. Must be detail-oriented and have solid organizational skills.
5. Must be a problem solver and be able to work with a minimum amount of supervision and take initiative.
6. Excellent time management skills.
7. Must possess a demonstrable level of skill and proficiency in planning so to meet established goals.
8. Strong ability to delegate tasks.
9. Microsoft Office, including Word and Excel (spreadsheets).
10. Email communications (including attachments).
11. Ability to operate general office machines, copier, fax, printers, scanners.
12. Ability to access websites to help evaluate the value of donated items.
13. Ability to read and define problems, collect data, establish facts and draw valid conclusions.
14. Ability to interpret a variety of instructions furnished in written or oral form.

EDUCATION AND EXPERIENCE
High School diploma or GED required.

PHYSICAL/ENVIRONMENTAL DEMANDS
Stand – up to 100% of a standard work day.
Walk – up to 75% of a standard work day.
Sit – less than 10% of a standard work day.
Use hands to perform required duties – up to 100% of a standard work day.
Lifting and Bending – up to 75% of a standard work day.
Talk or hear – As needed throughout a standard work day.

Moderate physical activity. Depending on location, this position may require frequent strenuous activity. Able to lift at least 50 pounds. Use hands to lift, sort, clean, organize throughout a standard work day. Depending on location, this position may work in a warehouse setting with some outdoor exposure throughout the workday. Will have to wear name badge.

VISION REQUIREMENTS
Close vision (clear vision at 20 inches or less).
Distance vision (clear vision at 20 feet or more).
Color Vision (ability to identify and distinguish colors).
Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point).
Depth perception (three dimensional vision, ability to judge distances and spatial relationships).
Ability to adjust focus (adjust the eye to bring an object into sharp focus).

WORK SCHEDULE/HOURS
Full time, Monday through Saturday, 43+ hours per week. Some Saturdays are mandatory.
Attendance at specific meetings, off-site events or training, as required.

Job Type: Full-time

Pay: From $36,500.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Referral program

Schedule:

• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Grand Rapids, MI 49512: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Management: 1 year (Preferred)

Work Location: One location

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