Product Support Specialist (Call Center)

Job Name

• Department: Support
• Reports to: IT Lead

Job Description

Are you someone who loves a fast-paced, unconventional workday? Are you interested in new technology, have incredible customer service, and can handle internal and external support and help desk calls? We are seeking a new full-time member in our rapidly growing team to fulfill a role on our in-house technical support team.

Duties & Responsibilities:

• Delivering exceptional customer service
• Help Desk - Able to handle internal and external support cases by phone, email, or chat (a rotating on-call schedule that includes evenings/weekends)
• Advanced Windows and Linux Configuration
• Creative concepts and development including escape rooms, laser tag, special effect lighting, virtual reality, and arcade attractions
• Post-installation sales (warranties, service plans and licensing, as well as product upgrades)
• Concept to implementation for various projects
• Strong aptitude for learning and self-teaching
• Low voltage wiring
• PCB and PLC development
• Problem-solving common PC hardware and software errors
• Network design and implementation
• Internal IT and data management
• Strong written and oral communication

Keys to success:

• Must be able to work well with others and communicate status and concerns in a positive manner
• Must be able to follow the directions of the manager and complete individual tasks independently in order to accomplish tasks with high confidence and quality.
• Organization
• Able to see tasks start to finish
• Work well under pressure
• Handle multiple tasks simultaneously
• Excellent written and oral communication skills
• Excellent computer skills for using our various online cloud-based tools and software programs
• Able to find solutions to uncommon issues and make decisions
• Demonstrate logical reasoning and thoughtful insights when it comes to problem-solving
• Resourcefulness
• Attention to detail

Qualification Requirements:

• Experience in a technical or related field (IT, audio/video, telecommunications, etc)
• Proficient in small electronic repairs, low voltage wiring and troubleshooting
• Working knowledge of Windows advanced settings and configurations
• Safe use of power and hand tools
• Valid driver's license

Pay and Benefits:

• Full-Time, Exempt
• Hours: Entry shift is Monday - Friday from 11 am - 8 pm with rotating weekends once every 4 weeks. (*Schedule could change depending on scheduling needs)
• Medical, dental, vision, life, ancillary, & pet insurance coverage opportunities available
• Financial wellness program available
• Employee Assistance Program (EAP)
• 401K opportunities available (Standard Safe Harbor Match)
• Employee Discount Program
• Generous PTO Plan
• Parental time for the birth or adoption of a child
• Several paid holidays (for full-time employees)
• Paid Volunteer Time Off to serve at a 501(c)3 charitable organization on behalf of the company
• Onsite fitness facility
• Digital lending library for personal and career development
• Salary: $45,000.00 - $55,000.00 per year based on experience

*This is an onsite position located at our facility on the southwest side of Indianapolis, IN.

Equal Opportunity Employer

Creative Works is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

Does this sound like a good fit for you?

If so, please provide an introductory letter to us to help us better understand who you are and why you would like to join our team as well as a resume. Thank you!

Visit us online at https://thewoweffect.com/.

About Creative Works

We create powerful emotions and memories through immersive attractions. We are a full-service theme creator, prop builder, and attractions provider to theme parks, museums, family entertainment centers, restaurants, tourist attractions, and other venues. For over 25 years, we have brought ideas to life with a talented team of designers, sculptors, craftsmen, and artisans, and we are proud to have delivered the WOW Effect to a wide variety of destinations across the globe.

We’ve been named as one of INC 5000's fastest-growing companies in America three times in a row and are in the top 60 here in Indiana. We are also one of The Best Places To Work In Indiana. Inside our walls, you'll find lots of creative people who are passionate about what they do and make. Every day is different with new challenges. We pride ourselves on creating an amazing culture where our employees can grow professionally and personally. Every company says this, but we can actually prove it!

Our Team

Our team is one of the secrets of our success. We are artists, craftsmen, dreamers, and managers. Everyone brings something unique to the table and our collective passion, excitement, and attention to detail explain why we exceed our clients’ expectations time and again. We have high expectations for everyone on our team. It’s the only way we can deliver amazing products and services. Our team is passionate, hungry, and always striving for more.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift

Supplemental pay types:

• Commission pay

Application Question(s):

• Are you willing to undergo a background check, in accordance with local law/regulations?
• Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

Experience:

• Technical support: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: One location

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