Every professional wants to work for an industry leader. Now is your chance as Hearth & Home Technologies is hiring a Product Support Specialist in Halifax, PA.

As a Hearth & Home Technologies Product Support Specialist, you will be responsible for providing prompt, professional and technical support to internal and external customers in response to a variety of technical and repair situations regarding gas, electric, pellet, and wood burning appliances.

What you will do:

• Provide technical and directional assistance to internal and external customers on process and products manufactured by HHT.
• Provide assistance to customers via phone, email, and other support tools
• Escalate necessary issues to Consumer Care Team Lead for direction or resolution.
• Works internally with outside sales force, product management and other departments to ensure customer satisfaction.
• Assists with technical and/or complex customer service problems.
• Research service part requirements applicable to unit based on model and serial number.
• Open, track, and close documented calls within HHT’s CRM systems; ensures problem ownership and promotes end-user satisfaction
• Work in a cohesive team environment

HHT is committed to the effective use Vision and Values. It is important that all employees understand and model HHT’s Vision and Values when performing the duties of his/her position.

Qualifications

• High School diploma or equivalent.
• Required- direct Customer Support or call center experience
• Ability to employ proper customer handling techniques.
• Hearth industry experience a plus
• Possess troubleshooting and problem-solving skills
• Excellent oral and written communication skills
• Experience with Windows and Microsoft Office suite of programs.
• Read, interpret, and understand blueprints and dimensional drawings
• Preferred- Experience with smart home and App configurations
• Fluent in English; Preferred- Spanish and/or French languages ability is a plus

About Working for Hearth & Home Technologies

Take ownership of your career with a job that ignites your passions and rewards your hard work. At Hearth & Home Technologies, you will have the opportunity to Burn Brighter working with a supportive team developing industry-leading hearth products.

Hearth & Home Technologies is an operating division of HNI Corporation (NYSE: HNI). We design, manufacture and distribute a wide variety of gas, electric, wood and biomass burning fireplaces, inserts, stoves and accessories. Lakeville, Minnesota is our home, but we have locations throughout the United States.