JOB SUMMARY

The Production Field Technician drives to customer locations, meets with end users to determine the problem or need, and then makes repairs or performs maintenance as needed. The Production Field Technician primarily supports and troubleshoots high speed or high volume finishing equipment used by the reprographics industry, such as Horizon brand, which requires a high degree of mechanical aptitude as well as a quick response time. Problems can be related to something mechanical, electronic, computer network, media, software, or customer induced from lack of training. Service calls are lengthy which can possibly lead to overtime and occasional on-call for nights and weekend support. Previous experience or knowledge of specific equipment is not required; EO Johnson will provide the training and tools you need to be successful.

The servicing area would include central to southern Wisconsin (which includes Madison, Milwaukee, Wisconsin Rapids, Wisconsin Dells, Baraboo, Portage) and possibly northeastern Iowa and southeastern Minnesota.

PRIMARY RESPONSIBILITIES

Communicates daily activities between:

• Service call dispatch personnel regarding service call activity and completion
• Parts personnel for the procuring and status of repair parts
• Management to ensure that all possible resources have been made available for the proper maintenance and repair of equipment
• Other production technicians to identify effectiveness of corrective actions in the field
• Customers to insure corrective and preventatitve measures meet customer’s satisfaction
• Sales personnel regarding customer concerns or potential machine replacement

Responsible for the following training tasks:

• Trains customers and users in the operation and functionality of new equipment
• Utilizes self-paced, group, and conventional classroom training programs to maintain technical skills as mandated by industry standards, which may require traveling out of state
• Trains on media and document creation software (ie, Fiery or Prisma Sync)

Maintains the following:

• EO Johnson supplied tools and computing devices in top operating condition
• A vehicle in reliable condition allowing parts to be secured in an organized manner
• A detailed accurate inventory of parts and supplies to maintain the fleet assigned to you
• Shop tools and work space within our office to support an organized and safe area

Responsible for income generation through:

• Referrals to sales department personnel identifying potential to place new equipment
• Accurately billing for services rendered to install and maintain equipment

MINIMUM REQUIRED EDUCATION & EXPERIENCE

• High school diploma or GED
• Strong mechanical aptitude with experience servicing complex mechanical and electrical systems
• Experience working in a team-oriented, customer facing environment

PREFERRED EDUCATION & EXPERIENCE

• College diploma in Electromechanical, Information Technology or related field or military training/experience

Preferred Certifications:

• CompTIA Network + or A+
• Security+

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Ability to work independently and as a part of a team
• Detailed orientated and organized
• Ability to work in a fast-paced, changing environment with constant ongoing training
• Excellent verbal and written customer focused communication skills in order to effectively respond in a professional and friendly manner
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Must be effective at troubleshooting, problem solving, and coordinating solutions with outside vendors, users, and information technology staff

TRAVEL REQUIREMENTS

• This position requires driving regularly
• Maintain a good driving record and have a valid driver’s license
• Ability to travel with occasional overnights

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform this position. Reasonable accommodation may be made to enable individuals with disabilities to perform job duties in accordance with state and federal law.

While performing the duties of this job, the employee is regularly required stand, pull/push over 50 pounds, lift or carry up to 50 pounds, bend/stoop/crouch, kneel, twist and turn and talk and/or hear. The employee frequently is required to walk, reach shoulder height and below shoulder height, pull/push 25 pounds or less, lift or carry over 50 pounds, and have repetitive movement (fine motor like typing, writing, keyboarding, filing). The employee is occasionally required to sit, reach above shoulder height, climb, and crawl.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

COMPANY BENEFITS

EO Johnson Business Technologies offers a competitive compensation and benefits package. Benefits for full-time EO Johnson employees include:

• Competitive compensation
• Vacation and self/family days
• Parental leave
• Group medical, dental, vision and life
• 401(K) plan with a 50% match up to your first 8%
• Discretionary 401(K) profit sharing plan
• Company paid short- and long-term disability coverage
• Paid Holidays

HOW TO APPLY

EO Johnson Business Technologies has an online employment application. In order to complete it, you need to apply for a specific position. All open positions can be found on our website at www.eojohnson.com/careers.

If this is the first time you have applied for a position with EO Johnson Business Technologies, you will be asked to register. Returning applicants will only need to provide their email address and password.

ABOUT EO JOHNSON BUSINESS TECHNOLOGIES

At EO Johnson Business Technologies, we live by one promise: to make your business better. As a world-class business technologies and managed IT services leader, EO Johnson also provides managed print services, secure document management, scanning, business process improvement, production print and wide format equipment.

With eight offices throughout the Midwest, thousands of valued customers, and more than 65 years of delivering world-class service, we can help you work smarter, not harder. Learn more about how our experts can help you achieve your business goals, manage your networks, grow your business and serve your customers: www.eojohnson.com.

EQUAL EMPLOYMENT OPPORTUNITY

EO Johnson Business Technologies is committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.