The City of Richmond Department of Finance is seeking a highly qualified, experienced, and detail oriented customer service professional to fill the position of Program and Operations Manager. The incumbent will be responsible for managing three units: Real Estate Tax Relief, Business & Personal Property Tax Assessment Unit, and Audit & Tax Enforcement Unit. Incumbents will oversee daily operations and direct work flow; conduct, attend, and participate in departmental staff meetings and meetings with other departments, city leadership, and citizens; review, prepare, and submit reports; assist in contract negotiations; develop, implement, and monitor policies and procedures; oversee correspondence; manage budgets and approve expenditures; and manage personnel.

The Program and Operations Manager will be responsible for the following duties:

Manages Three Units:

• Real Estate Tax Relief for the Elderly& Persons w/ Disabilities
• Business & Personal Property Tax Assessment Unit
• Audit & Tax Enforcement Unit

• Revenue Administration Departmental and Unit Goals
• Responsible for Policy & Procedures, and SOP Standard Operating Procedures
• Departmental Monthly Staff Meetings with Deputy Director

• Management & supervisory duties, recruiting, hiring, training, shadowing and evaluating
• Evaluate and analyze reports, manage budgets, gather information at a moment’s notice, prepare and research information within the hour
• Oversee Revenue Administration Programs (example)
  • Tax Relief for the Elderly & Persons With Disabilities
  • Business License Incentive Program
  • Community Involvement
• Daily and constant communication with Management and Supervisory staff
• Prepare and submit reports (monthly and Ad-Hock as needed)
  • Manage DMV Contracts (three separate contracts, due every two years at different intervals)
  • Operational functions within the various units
    • Billing Functions:
    • Real Estate Billing
    • Personal Property Billing – Once a year
    • Business Personal Property
    • Updates on various forms for Business & Personal Property Tax Assessment Unit (BPOL Application, ALM Coupons, Business License, BL Renewal, etc.)
    • Bank Franchise
    • Daily Rentals
    • New Incentive Program

KNOWLEDGE, SKILLS, AND ABILITIES:

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in business, accounting, finance or public administration or field related to assignment;
• Six years of journey-level professional experience in area related to assignment;
• Two years of supervisory experience;
• A Master's degree in Business or Public Administration or field directly related to assignment is preferred.
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

LICENSING, CERTIFICATIONS and OTHER SPECIAL REQUIREMENTS:

• Some positions may require a FMP (Facilities Management Professional) designation.
• Some positions may require a CFM (Certified Facility Manager) certification or the ability to attain a CFM certification within 12 months of appointment.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.