Position Title: Property Operations Assistant Manager

Reports To: Property Operations Manager

Location: United States Virgin Islands (USVI)

Salary: $46,000

Duties and Responsibilities

Duties (NOT ALL INCLUSIVE):

• Responsible for executing and delivering all parts of the Operation and staff management, including beachfront, watersports, concierge, DMC, asset management, guest satisfaction and desired financial results.
• Lead all operations and watersports teams by ensuring goals are proactively communicated and delivered upon.
• Forecast talent needs and own all talent acquisition tasks, such as recruiting, screening, interviewing, and onboarding of new team members according to RED standards.
• Set goals and objectives for direct reports, in partnership with Property Leadership
• Assist in management and communication of relationships with local preferred vendors.
• Approve daily/weekly timecards, staff schedules and PTO management.
• Under the supervision of the Property Operation Manager, complete annual performance reviews with supervisors for all team members.
• Under the supervision and direction of the Property Operation Manager, assist in the completion of all daily postings to hotel (AR) and reconciliation according to company standards.
• Under the supervision and direction of the Property Operation Manager, assist in the management and tracking of all Accounts Payable (AP) and reporting to finance administration for processing and reconciliation.
• Responsible for process management of inventory, including inventory tracking, reporting and billing, and purchasing inventory with finance approval
• Provide continuous training and regular communication to employees with a focus on encouragement, accountability, and RED mindset.
• Support tools, training, and learning and development resources to educate & develop teams.
• Provide and trains employees on exceptional customer service.
• Manage the setup and effectiveness of the Fareharbor and Paycom system for your department, in conjunction with above property resources.
• Coordinate daily food orders with the hotel F&B teams, tracking requests and reconcile billing at
• month end.
• Manage transportation logistics and the successful execution of groups in house using our
• services.
• Ensure the promotion of CBW products in all sales outlets, set revenue targets, complete training for front of house teams and track results.
• Provide support to the Property Director and Sales Team in management of all aspects of VIP reservations, bookings, and administration of execution experience(s).
• Partner with all stakeholders in CBW operations, hotel partnerships, vendors, and third-party relationships to ensure satisfactory experiences and deliverables.
• Attend weekly hotel sales and operations meetings.
• Recommend upgrades and alterations in appearance to enhance our sales outlets.
• Manage the practical application of signage, video, still pictures for sales outlets.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.
• Other projects and/or duties as assigned.

JD Revised 01.26.2023

Minimum Qualifications:

• Two (2) year degree from an accredited university in Hotel, Restaurant Management, Hospitality,

Business Administration and/or related major OR least four (4) years of experience in the field

• Two (2) years of Supervisory experience

Knowledge, Skills, and Abilities:

• Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, climbing stairs, ladders, and inclines, working alone and in remote areas.
• Must be able to work various work settings such as exposure to sunlight, and outside temperature extremes.
• Knowledge of the principles of basic report preparation.
• Knowledge of the principles and procedures of reliable data collection and recordkeeping.
• Ability to establish and maintain effective working relationships with all persons contacted during the work.
• Ability to read, interpret, and apply vessels regulations and safe boat practices.
• Ability to operate assigned equipment, read and interpret documents.
• Ability to multi-task.
• Ability to speak and write clearly and concisely.
• Must be able to operate with little or no supervision.
• Must be willing to work holidays, nights, and weekends.
• Must have strong interpersonal skills and positive attitude.

JD Revised 01.31.2023

Job Type: Full-time

Pay: $46,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• St. Thomas, VI 00802: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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