Nystrom & Associates, Ltd is currently seeking a full-time Provider Relations Specialist to join our Business Office in Arden Hills, MN. In this role, you will be responsible for developing and maintaining strong relationships with our clinicians. You will serve as the primary point of contact for providers with billing or revenue cycle questions or concerns and communicate that to revenue cycle leadership. This position has the opportunity to work from home 80% of the time after the initial 90-day training period is completed. Nystrom & Associates, Ltd. is a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. Founded in 1991, we offer an intensive outpatient chemical dependency program, psychological testing, and behavioral health and medication management services.

Job duties include:

• Serve as the primary point of contact for providers with billing and revenue cycle questions or concerns
• Build and maintain positive relationships with Nystrom providers.
• Develop a deep understanding of the Mental Health industry and our organization's billing and revenue cycle operations.
• Collaborate with Nystrom providers to ensure that claims are billed in a timely manner.
• Provide training to Nystrom providers and Clinic Directors on billing policies, procedures, and systems
• Analyze provider data and prepare reports for providers.
• Collaborate with internal departments to identify and communicate to business office leadership trends and patterns regarding revenue cycle inefficiencies.

Hours: Flexible

• Monday - Friday 7:30am – 4:00pm

Qualifications:

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office and experience with healthcare-related software applications
• 2+ years of experience in a provider relations or customer service role in a healthcare setting
• Strong problem-solving skills and ability to manage multiple priorities.
• Knowledge of healthcare regulations and requirements related to billing and revenue cycle management

Benefits:

Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:

• Medical & Dental insurance
• Opportunities for professional growth and career advancement
• Health Savings Account (HSA)
• Flexible Spending Account (FSA) for applicable medical and dependent care expenses
• Paid Time Off (PTO)
• Paid Holidays
• 401(K) Retirement Plan with a generous employer matching program
• Supplemental insurances, such as short-term disability, cancer insurance, and accident insurance

It is clearly understood that all names, information, and materials accessed while in this position are of a strictly and highly confidential nature following Minnesota state and federal regulations on patient privacy. Compliance with all HIPAA (Health Insurance Portability & Accountability Act) related regulations will be strictly enforced by Clinic Management.

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