Position: Program Assistant
Program: Stepping Stones/Safe Haven
Supervisor: Program Director
Basic Work Hours/Days: Primary Hours 7am-3pm or 3pm – 11pm, Friday - Sunday and Holidays (16-25 hours/week); occasional weeknight 11pm-7am if desired

JOB SUMMARY

The primary responsibility of this position is overseeing the evening activities at Pathways' shelter for women and children experiencing homelessness. The position will assist to provide care for residential clients and ensure their safety at all times during the shift. Assist clients with daily tasks and maintain physical aspect of the shelter. This position requires communication with the program Social Worker, other staff members, and clients.

DUTIES/RESPONSIBILITIES

Direct Client Services
 Conduct face-to-face check-ins with guests and provide any needed follow up as requested by the program Social Worker
 Serve meals to guests during dinner
 Assign and monitor completion of daily chores with shelter program guests
 Document notable client interactions with staff, volunteers and other clients
 Report pertinent client and program concerns to the program Social Worker
 Maintain appropriate professional boundaries with clients
 Reinforce agency/program guidelines and expectations with clients
 Receive incoming medications, count for accuracy and place in proper client bin
 Monitor prescription and over the counter medication ingestion to ensure medication compliance
 Follow medication check-out procedure when guest exit the shelter program
 Distribute personal care items to guests
 Conduct weekly room checks and report issues or concerns to program Social Worker
 Provide crisis intervention and safety planning to clients
 Keep communication log book updated with materials/information

Building Management

 Ensure the safety and security of the building; including completion of walk-throughs.
 Document and respond to critical incidents according to policy
 Clean and organize house manager’s office work space.

Job Requirements
 Maintain program and client confidentiality
 Review communication log book at the beginning of each shift
 Check staff email account during each shift
 Communicate with other staff during shift exchange
 Attend and participate in program and staff meetings and/or trainings
 Prepare written and verbal reports as required
 Stay abreast of and follow all agency and program policies and procedures
 Monitor front desk, answer phones, distribute resident’s mail once sorted by Admin
 Work collaboratively with other staff members and volunteers
 Record hours worked accurately by clocking in and out for each shift
Perform other duties as assigned by program Social Worker and/or Executive Director

QUALIFICATIONS

 Must have a high school diploma/GED
 A minimum of one year experience in a social service organization, preferably working in a residential setting with women and children who have been abused and/or homeless
 Must possess an acceptance and respect for cultural diversity, sexual orientations, gender identities, and religious backgrounds
 Must have a valid Alabama driver’s license and insurable under agency’s auto policy
 Must be a team player and willing to assist other staff and guests
 Have the ability to multi-task, possess good time management and organizational skills
 Must have good listening skills and show empathy towards others
 Must have strong oral and written communication skills
 Must be able to lift up to 30 pounds

ADDITIONAL COMMENTS
If hired, I agree to abide by all Pathways, Inc.’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the agency or myself. I further understand that no representative, whether oral or written by any representative or agent of the organization, at any, constitutes a contract of employment.

All prospective job candidates must meet screening requirements, which include a background check and

E-verify system.

Pathways, Inc. is committed to providing equal employment opportunity to all qualified individuals and endeavors to hire individuals of diverse race, ethnicities, religions, genders, ages, disabilities, and socio- economic backgrounds.

These statements herein are intended to describe the general nature and level of work being performed by the employee in this position. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Job Type: Part-time

Pay: $14.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

COVID-19 considerations:
All staff must be vaccinated for COVID-19.

Ability to commute/relocate:

• Birmingham, AL 35203: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you comfortable working with people experiencing homelessness?

Education:

• High school or equivalent (Required)

Experience:

• social services: 1 year (Required)

License/Certification:

• COVID Vaccine (2 shots) (Required)

Work Location: In person

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