Office of Information Technology (MaineIT)

Public Service Manager III – Director, Enterprise Data Services

JOB CLASS CODE: MH34 SALARY: 34 - $86,319.52 - $116,504.96/Annually*

• Includes a 10% recruitment and retention salary adjustment

OPENS: March 17, 2023

CLOSES: March 31, 2023

OVERVIEW:

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (MaineIT) provides information technology support to over 13,000 employees. MaineIT oversees large scale enterprise applications that support the critical and diverse business needs for the State of Maine and its agencies.

MaineIT is seeking a highly talented individual who will represent our CARE values in all that they do. At MaineIT we:

• Practice Customer-focus, ensuring that our customers are heard, and their needs are met.
• Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
• Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
• Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.

ABOUT THE JOB DETAILS:

The Director of Enterprise Data Services (EDS) is a senior-level role, responsible for leading the development, design, implementation, and adoption of MaineIT’s Enterprise Data Services program which includes eight distinct service offerings to internal and external MaineIT customers: Unix Hosting Services, Oracle Database Services, Oracle Middleware Services, Mainframe Services, Analytics Services, Data Quality Services, Integration Services, and Data Warehouse Development.

This ideal candidate for this position is a progressive and forward-thinking strategist. Skilled at leading a highly technical team who collaborates with other Infrastructure teams, Application Development, Security, and Network Services on the design, development, and implements industry best practices, provides guidance, interpretation, and expertise. The selected candidate will be responsible for recruiting, developing, and retaining talent to ensure the program has the skills and capabilities necessary to meet the technical and business needs. The Director of EDS will oversee and govern the program’s service offerings, product migrations, support and maintenance, architectural blueprints for security and business continuity, policies and standards and strategic vision while supporting the overall mission and vision of MaineIT. This role will help evangelize and drive the adoption of best practices, continuously keep abreast of new technology solution offerings, and recommend enterprise adoptions for future-proofing the State of Maine’s EDS strategy.

The Director is a member of the MaineIT senior management team. Supervision is exercised over a variety of personnel and work is performed under very limited administrative direction.

POSITION DUTIES:

• Lead MaineIT’s Enterprise Data Services program, ensuring alignment with MaineIT’s mission and strategy to drive efficiencies across multiple organizations and functions.
• Build, manage, and inspire, a strong technical team in supporting all Enterprise Data Services service offerings, to create a Center of Excellence to drive that teams can use to drive best practice adoption and measure business outcomes.
• Manage and track service consumptions, budget, and forecasting in collaboration with the finance team.
• Define a governance structure and processes for intake of new work, services requests and prioritization of the work that is well understood and easy to adopt.

• Be highly effective and influential in a matrix structure of functional business areas, building teams, and IT sourcing strategies.
• Be a strong leader who can prioritize well, communicate clearly, and have a consistent track record of building well architected systems, delivering on time and on/under budget with an obsession about providing an exceptional customer experience.
• Have a very strong technical background to participate in, solution for, and challenge technical solutions.
• Be an active participant in managing and driving the talent strategy, which will include ensuring the EDS team has the right knowledge, skills, and abilities to be able to excel in their respective roles.

• Assess current operational processes and systems to ensure high-quality outputs and deliverables.

• Implement and maintain operating policies to help manage risk in conjunction with security, risk managements, legal/regulatory compliance, and the MaineIT Architecture & Policy division.

• Establish architectural blueprints for EDS best-practices and supporting policies.
• Support applications by handling large volumes of data on platforms that include Oracle, Oracle Cloud, Tableau, SQL Server, and Azure SQL platforms.
• Direct the troubleshooting of performance, reliability and integrity issues and investigate anomalous behaviors throughout the EDS portfolio of services.

• Lead and direct all implementation and maintenance of enterprise-wide systems to ensure scalability, reliability, continuity, and forecasting capacity across the enterprise.
• Establish operational standards and a strategic vision for how data is captured, transformed, and made available for analysis and reporting with a focus on avoiding duplication of efforts through the promotion and sharing of information and to maximize system efficiencies.

MINIMUM QUALIFICATIONS:

A five-year combination of experience, education, and training in management of operations, enterprise data services delivery model, and architecture. Specific qualifications include:

• Proven ability to manage a large services organization, including the ability to plan, prioritize, direct, and evaluate the operations of a complex organization.
• Proven ability to work well with partner organizations.
• Proven ability to set goals and manage measurable key performance indicators.
• Proven ability to manage operational budgets effectively, striving to always increase service effectiveness while reducing costs.
• Proven ability to apply best practices to process-based service delivery and pursue continual improvement.
• Experience building hybrid cloud (private and public cloud).
• Demonstrated success in leading and influencing a large IT team.
• Excellent communication and listening skills.
• Working knowledge and demonstrated deep understanding of technologies that support MaineIT’s Enterprise Data Services program.
• A strong understanding of data base and data warehousing concepts and methodologies.
• Proficiency with data modeling (i.e., conceptual, logical, and physical model design, experience with Operation Data Stores, Enterprise Data warehouses and Data Marts/Lakes).
• Excellent understanding of data analytics and Kimball Warehouse Methodology.
• Knowledge and proficiency in data analysis and data mapping along with knowledge and understanding of data integration, moving, cleansing, and transforming large amounts of data between multiple systems, databases, and database software.
• Ability to understand technical documentation and specifications.
• Experience working with confidential and sensitive personal information.
• Ability to compile and organize statistical information retrieved and present findings to senior management.
• Experience with data analytic and visualization tools including Oracle Analytics, Microsoft Power BI, Tableau, and others.
• Experience with continuous integration and continuous development tools including Subversion, Git, GitHub, JIRA, Confluence, and others.
• Ability to work with a variety of information technology professionals with a wide range of skill sets.
• Knowledge of Master Agreements and Requests for Proposals.
• Familiarity with customer relationship best practices.
• Demonstrated desire to exercise accountability in a professional manner and respond to deliverables in a timely and effective manner.
• Constant awareness of empathy and how to exercise it with a variety of personality types.
• Knowledge, understanding, and practice of emotional intelligence principles with the ability to listen and understand first before responding.

HOW TO APPLY:

Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter and current resume.

Resume’ and Cover Letter must be submitted in order to be considered for an interview.

All current MaineIT Job postings can be found here: « Openings at State of Maine Office of Information Technology

BENEFITS:

• Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage– The State of Maine pays 85%-100% of employee-only premiums ($10,150.80-$11,942.16 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit– Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental Insurance– The State of Maine pays 100% of employee-only dental premiums ($379.60 annual value).
• Retirement Plan– The State of Maine contributes 96% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement– Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts– Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness– The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
• Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive four weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation– Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• Learn aboutadditional wellness benefits for State employees from the Office of Employee Health and Wellness.

• Maine State Government is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request.