Job Description: The CIS Quality Technician II is responsible for day-to-day activities of returned complaint products. This individual will assist and support Engineers who perform in-depth complaint analysis & investigations: root cause analysis, returned product analysis, and investigation closure for BSC manufactured and OEM products.
Key Responsibilities:
- Perform returned product analysis: visual inspection, dimensional, mechanical, and electrical testing
- Maintain CIS laboratory in compliance with governing regulations and standards.
- Maintain work instructions related to the labs and returned product.
- Disposition returned product, including retention and storage of returned product according to documented procedures.
- Maintain test equipment used in labs
- Perform x-ray analysis for CIS and additional departments (R&D and DQA)
- Work is supervised and completed according to specific, documented instructions.
- Contacts are primarily with immediate supervisor, Lab tech, CIS Engineers, vendors and other personnel in the section or group.
Minimum Requirements:
- Education & Training: Quality Technician Certification and/or 2-year degree preferred. 1-3 years job related experience.
- Skills: Proficient in Microsoft Outlook, Word, Excel, PowerPoint. Must be able to perform basic mathematical calculations.
- Excellent writing and verbal communication skills are the key to success in this role, adherence to Good Documentation Practices.
- Demonstrated ability to balance multiple priorities against strict deadlines while maintaining a high degree of quality and customer service.
- Experienced with the use of various types of measurement equipment.
- Excellent organizational skills, strong teamwork orientation, and handle work of a highly confidential nature.
- Requires attention to detail. Must possess strong analytical skills and problem-solving abilities.
Job Types: Full-time, Contract
Pay: $19.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Marlborough, MA: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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