Reader Advisor - Librarian Job at Perkins School for the Blind
Essential Duties, Responsibilities and Expectations Assists patrons via telephone and email. Provides information about book selection, service status, shipments made, requests/reserves processed, and other available services Utilizes the Keystone Library Automation System (KLAS) to serve patrons on all aspects of their talking and braille book services utilizing the duplication on demand system.* Answers general informational requests from patrons; refers more in-depth questions to the Reference Librarian. Maintains patron records including updating patron reading interests, service frequency, and type of service data as needed. Assists patrons in resolving request, selection, or service problems.
Searches the Library of Congress/National Library Service online catalog to assist patrons in locating titles that are not available locally. Processes routine interlibrary loan through an electronic national system. Assists patrons making book selections in person at the drop-in area. Organizes and stocks the front desk area as needed, and prepares orders for pickup.
Gives feedback on titles to be added to the collection based on circulation and patron need. Provides basic information on eligibility, registration, and equipment; refers calls to other staff as appropriate. Notifies the Registration Unit of updated patron information, status changes, or subscription related information such as address changes, transfers, cessation of services, and subscription problems. *out?* Handles day-to-day customer service issues; refers all non-routine circulation complaints or questions, recurring service problems, or service improvement suggestions to a supervisor.
Provides basic technical support with regard to the librarys downloadable book services. Refers more complex cases to the Special Services Librarian. Participates actively in staff meetings and works as a team member with other staff on designated projects and tasks; performs other duties or special projects as assigned by supervisory staff. Assists with the training and supervision of unit volunteer staff.Education and/or Experience Masters degree in library science from an ALA-accredited program, two (2) years, public library or reference experience.
Minimum Qualifications To perform the job successfully, an individual should demonstrate the following competencies: Effectiveness in written and oral communication and telephone customer service skills Keyboarding and computer skills Working knowledge of literary trends and popular books, authors, and genres Willingness to learn additional and specialized skills Preference may be given to candidates with the following additional training or experience: Previous experience with volunteer management. Previous experience with automated library systems. Previous experience with audio books and/or braille materials. Basic knowledge of braille literary code.Previous experience working with blind, visually impaired, physically disabled and/or multi-impaired persons.
Physical Demands Ability to shift and carry bulky materials weighing up to 10 lbs. for short distances without assistance; must be able to climb stairs.
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Searches the Library of Congress/National Library Service online catalog to assist patrons in locating titles that are not available locally. Processes routine interlibrary loan through an electronic national system. Assists patrons making book selections in person at the drop-in area. Organizes and stocks the front desk area as needed, and prepares orders for pickup.
Gives feedback on titles to be added to the collection based on circulation and patron need. Provides basic information on eligibility, registration, and equipment; refers calls to other staff as appropriate. Notifies the Registration Unit of updated patron information, status changes, or subscription related information such as address changes, transfers, cessation of services, and subscription problems. *out?* Handles day-to-day customer service issues; refers all non-routine circulation complaints or questions, recurring service problems, or service improvement suggestions to a supervisor.
Provides basic technical support with regard to the librarys downloadable book services. Refers more complex cases to the Special Services Librarian. Participates actively in staff meetings and works as a team member with other staff on designated projects and tasks; performs other duties or special projects as assigned by supervisory staff. Assists with the training and supervision of unit volunteer staff.Education and/or Experience Masters degree in library science from an ALA-accredited program, two (2) years, public library or reference experience.
Minimum Qualifications To perform the job successfully, an individual should demonstrate the following competencies: Effectiveness in written and oral communication and telephone customer service skills Keyboarding and computer skills Working knowledge of literary trends and popular books, authors, and genres Willingness to learn additional and specialized skills Preference may be given to candidates with the following additional training or experience: Previous experience with volunteer management. Previous experience with automated library systems. Previous experience with audio books and/or braille materials. Basic knowledge of braille literary code.Previous experience working with blind, visually impaired, physically disabled and/or multi-impaired persons.
Physical Demands Ability to shift and carry bulky materials weighing up to 10 lbs. for short distances without assistance; must be able to climb stairs.
Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.