Receptionist Job at Cheney Insurance Agency
Our
Receptionist creates Cheney Insurance customers' first impression of our dedicated team - key to our agency's success.
Main responsibilities are to:
Main responsibilities are to:
- Greet visitors to our office, determine what they need and direct them to the appropriate team member
- Answer, screen and forward incoming telephone calls
- Retrieve general voicemail/email messages daily and transfer to appropriate team member
- Open and close the office in a timely manner
- Maintain reception area so that it is presentable to the public, which includes: post holiday signs on doors, feed fish, check payment drop box, and refill Cheney customer appreciation gifts
- Process premium payments and provide receipts
- Attach customer notices and forms to their accounts in our client management system
- Support our agents by handling customers' general inquiries, such as: answer billing questions, provide auto identification cards, and call customers regarding notices of cancellation
- Mail out customer appreciation cards and manage employee birthday list/celebrations
- Prepare weekly schedule and record staff meeting minutes
- Order agency supplies
- Perform miscellaneous tasks and projects as assigned by Management team
- Excellent communications skills - listening, verbal, writing
- A professional manner
- Ability to handle multiple telephone lines and customer visits
- Solid computer skills
- Ability to work independently and with a team
- Super dedication to helping customers and teammates
- This position is full-time: 30-40 hours per week; work hours are M - Th: 7:30-5:00; Friday: 8:00-12:00
- Dental/Vision, Disability/Life
- 401(K) - 3% employer contribution
- PTO - begin earning at 4.5 weeks/year for full-time employees, 16 paid volunteer hours/year, 12 paid holidays
- Support for professional development/certification and civic involvement related to business committees/boards
- Flexibility and support - we recognize the importance of family and community commitments and a healthy work environment
- Staff meeting breakfasts and company lunches, cookouts, outings
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