COMPANY SUMMARY:

Hiawatha Valley Mental Health Center is the community leader in delivering exceptional, responsive and consumer focused behavioral health services. In 1964, we were established by a dedicated group of concerned citizens and government officials of Houston, Wabasha, and Winona counties. In 1965, we opened our first clinic in Winona. Today we have clinics located in Winona, Houston, Wabasha, Goodhue and Fillmore counties.

At Hiawatha Valley Mental Health Center, we know the importance of work life and family life balance. We allow flexibility in staff members scheduling to meet this need. We pride ourselves on helping our employees grow and develop within the agency by hiring internally within our organization, when possible. For staff members that need Clinical Supervision to pursue licensing, we offer this education training at Hiawatha Valley Mental Health Center for free. We are a mission driven organization and continue to be the leader in providing exceptional mental and behavioral support and services to enhance the well-being of our communities through a non-profit structure.

TITLE: Receptionist

JOB SUMMARY: Greet all people who are calling and/or coming into the reception area of Hiawatha Valley Mental Health Center. Verify client information at each visit, including insurance information, and update in computer as needed; collect client payments; schedule/reschedule clients. Work cooperatively, efficiently, and effectively with both client and staff to ensure needs of clients/Hiawatha Valley Mental Health Center are met.

JOB RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

• Greet and assist clients.
• Transfer calls to the appropriate staff/department.
• Verify client address, phone number and billing sources, updating records as necessary. Copy insurance cards.
• Collect and record client payments.
• Notify clinicians of arrival of clients in timely manner.
• Schedule and reschedule appointments as needed, let clinician know about appointment changes.
• Fill in for other receptionist(s) at satellite offices as needed.
• Typing/word processing and sending correspondence for clinicians as needed.
• Verify client insurance benefits by appropriate system via internet or phone.
• Assist Intake with paperwork, as needed.
• Hand out scripts, samples from psych, and payee rep checks to clients who present a photo ID.
• Other duties as assigned by supervisor.

PHYSICAL REQUIREMENTS FOR POSITION: Must be able to walk, sit, stand, crouch, twist, bend, reach overhead, maneuver stairs and stretch in a manner conducive to the execution of daily activities. Must be able to move around the office on a daily basis. While performing the duties of this job, the employee must communicate with others and exchange information. This is primarily a sedentary position (standing and/or sitting). Employee regularly operates a computer and other office equipment on a daily basis. Occasional bending and lifting of office materials up to 30 lbs.

NON-ESSENTIAL FUNCTIONS: Perform other duties as assigned by Support Staff Supervisor.

EQUIPMENT USED: Microsoft Office (Word, Excel and Outlook programs), billing/schedules/clinical software, 10-key calculator, personal computer, laser printer, copier, fax machine, postage meter, telephone/cell phone, multi-line phone system.

JOB QUALIFICATIONS AND REQUIREMENTS:

Prior receptionist experience, preferably with multi-line phone system.

Good communication skills.

Ability to work independently.

Ability and knowledge to operate and use computers and word processing software in Windows environment.

Must be able to maintain confidentiality.

Must possess a vehicle valid driver’s license and a willingness to travel as needed to organization locations throughout SE MN.

WORK ENVIRONMENT:

Hiawatha Valley Mental Health Center is committed to providing a safe and inclusive work environment free from harassment, violence and discrimination. Our inclusive work environment represents many different backgrounds, cultures and viewpoints. The core values we live by include: integrity, respect, people focused, community focused, continuous improvement, compassion, partnership and collaboration, empowerment and financial stewardship. All Hiawatha Valley Mental Health Center owned facilities are smoke/drug free environments, with some exposure to excessive noise, dust and temperature. The employee is occasionally exposed to a variety of conditions at client sites.

BENEFITS:

• Paid Leave Time starts accruing at 5.08 hours per pay check
• Up to 10 days of paid jury duty leave
• Up to 5 days of paid bereavement leave
• 9 paid holidays and 2 half day holidays, plus 1 personal paid day per year
• medical, dental, vision insurance is available for full time employees
• Short term disability, long term disability and life insurance is free for full time employees
• 403b retirement account with employer contribution of 100 percent match, up to 3.5 percent, at one year. Employees are fully vested at one year

EEO- We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Completion of and passing the background check is required and a part of the application process, if a job offer is extended to an applicant.