The general purpose of this position is to educate and assist in all daily facility operations with an emphasis on providing legendary customer service and supporting all programming of the New Braunfels Food Bank for the benefit of clients and volunteers.

Essential Functions:

• Support, demonstrate and incorporate San Antonio Food Bank Mission Statement, Vision and diversity goals into each job responsibility
• Greet all visitors and guests and manage all front desk traffic and guest flow through the NBFB facility
• Answer phone calls and route to the appropriate areas of need/interest
• Ensure safety of volunteers, staff and guests by being aware of activities in the building
• Ensure all individuals are assisted with legendary customer service and receive the help they seek when arriving at the NBFB
• Engage all visitors, clients, volunteers, groups and donors and ensure NBFB needs are met
• Ensure all clients accessing food assistance are taken through the proper intake procedures to determine eligibility for service in accordance with San Antonio Food Bank, Feeding America and USDA guidelines
• Receives and send packages/mail and ensure they are documented and delivered to correct party or location
• Manage room schedules and communication regarding daily activity in facility.
• Receive monetary donations and document
• Supervise front desk volunteers and interns to ensure proper training, supervision, and mission engagement.
• Promote the education program at the New Braunfels Food Bank-includingHealthy Cooking classes, Physical Activity, Gardening, and/or Financial Literacy (including Eating Healthy under a Budget) and other self-sustainability classes for identified clients.
• Ensure interested clients are channeled to all applicable and available programming to ensure maximum client impact.
• Provide outreach awareness to clients making them aware of all programs they are eligible for and would benefit from including Nutrition Education, Benefits Assistance, Workforce Development, Childrens Programs, Senior Programs, and Culinary Training if applicable and appropriate.
• Schedule all NBU interviews with appropriate program staff.
• Other duties as assigned.

Qualifications:

• High School degree or equivalent
• Superior customer service skills
• Computer literate
• Ability to maintain a professional demeanor in a variety of situations
• Attention to detail, accuracy
• Ability in meeting strict deadlines, exercise good judgment and discretion
• Able to effectively manage and monitoring visitors and/or volunteers
• Excellent communications skills, both written and verbal.
• Ability to manage time efficiently and to work independently with minimum supervision
• Possession of a current Texas driver's license, liability insurance and a clean driving record
• Access to reliable transportation

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hand and arms; talk and hear. Employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment is primarily indoors, but may require attendance at events that are held outdoors. The noise level in the work environment is usually moderate.

COVID-19 Vaccine Requirement

It is the San Antonio Food Bank's duty to provide and maintain a workplace that is free of known hazards. We are adopting a policy that all applicants be vaccinated prior to their first day of employment. The policy is to safeguard the health of our employees and their families, our clients and volunteers, and the community at large from infectious diseases, such as COVID-19 or influenza, that may be reduced by vaccinations. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.

Applicants in need of an exemption from this policy due to a medical reason, or because of a sincerely held religious belief must submit a completed request for accommodation form to the Human Resources Department. Accommodations will be granted where they do not cause undue hardship or pose a direct threat to the health and safety of others.

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• No nights
• Weekend availability

Supplemental pay types:

• Bonus pay

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• New Braunfels, TX 78130: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Language:

• Spanish (Required)

Work Location: In person

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