At the North Dakota Department of Transportation, we owe our success to our people and processes. As a Driver Records Specialist in our Drivers License Division, you will provide accurate and professional information to the public, providing independent and prompt decisions using critical judgment.

The ideal person for this position will be a multi-tasker and problem solver with excellent communication skills and attention to detail with previous experience in customer service and resolving conflict and customer problems. You will be responsible for interpreting statutes, laws, rules, policies, and procedures to provide assistance to the public and other state and government agencies. You will manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated, maintaining a positive, empathetic, and professional attitude toward the customer at all times.

Primary duties associated with this position are as follows:

• Provide technical assistance and maintain integrity of the driving record. The accuracy of record entries is critical.
• Answer a large amount of phone calls and be able to research answers to callers’ questions, handling difficult callers in a calm and even-toned manner.
• Review financial sites and matching driver records to make sure payments are recorded and adjust records accordingly. Process refunds when necessary.
• Update records based on information from ND courts, out-of-state agencies, and law enforcement.

• High School Diploma or GED
• Three Years of Work Experience performing a variety of complex administrative support and customer service duties.
• Related college-level course work may be substituted for up to two years of the work experience requirement on a year-for-year basis.

Requires satisfactory completion of the interview process and a verifiable record of satisfactory performance Employment of the selected candidate will be contingent on satisfactorily completing the interview process, reference, and background checks.

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Submit an application at www.nd.gov/careers by 11:59 P.M. CST on the closing date. Application materials, including resume, cover letter, and transcript, must clearly explain how experience and education relate to the minimum qualifications and job duties.* Applicants who experience difficulties during the application process should contact recruiter@nd.gov or 701.328.3290.

• Candidates will be scored on a 100-point candidate questionnaire to be considered for interviews. Application materials, including resumes and attachments, are not considered in the 100-point candidate questionnaire. Applicants must provide detail in their responses to the questionnaire.

For more information or if you need accommodation or assistance in the application or selection process, contact Mallory Green, Talent Acquisition Manager, at malgreen@nd.gov or 701.328.2651. Learn more about NDDOT at https://www.dot.nd.gov/.

TTY users may use Relay North Dakota at 711 or 1-800-366-6888.

NDDOT does not provide sponsorships.

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.