OIA Global Since its founding in 1988, OIA Global has grown into a $1 billion world-class logistics and packaging company that employs over 1,200 professionals in 28 countries. Our knowledge, solution design experience, and installed infrastructure give our customers the confidence and capability to extend their supply chains from emerging production areas to key commercial markets.

The salary range for this position is $53,000.00 - $69,900.00

Summary:

The Sales Support Admin provides superior customer service to our client base and strong operational support to internal teams. You will utilize your sense of urgency and your knowledge of global logistics services to ensure Best in Class service to the customer. This position will further increase customer satisfaction and business share through regular, proactive contact with customers in your regards.

Supervisory Responsibilities:

• None

Duties and Responsibilities:

• Ensure internal and external KPIs and operational process standards are met per SOP’s
• Set the standard for outstanding customer service and ensure that all internal and external parties’ expectations are met
• Assist Sales in compiling quotes by providing rates, updating tariffs and auto rating
• Assist Sales with account set-up, i.e., Credit Approval, POAs, NDAs, Internal Work Instructions and Customer SOPs

• Monitor exception accounts and make sure overdue shipments are taken care of and status is communicated to the RBDM and customer daily
• Provide Spot Quotes directly to customers based on set requirements to meet margin goals and win business
• Maintain 24-hour response time for customer inquiries
• Complete day-to-day customer service activities, following Air/Ocean Import or Air/Ocean Export related activities to ensure customer expectations and service requirements are met
• Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations
• Send out the Daily Reports for high-volume customers
• Support RBDMs with account forecasts and assist with QBRs for specific accounts by working with Pricing/Reporting Departments and Branch Management as needed

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong communication skills, both verbally and in writing
• Strong attention to detail and ability to prioritize in a fast-paced environment
• Drive to create efficiencies within a culture of continuous improvement
• Proficient in Microsoft Office suite, especially Excel

Education and Experience:

• 1-3 years’ experience in the Logistics industry in a customer service or operational role
• Prior sales support experience preferred
• Familiarity with CargoWise’s Enterprise system a plus

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.