The Relationship Bankers at First Bank and Trust are the primary contact for our customers. Relationship Bankers provide our customers with superior and quality customer service. The individuals promote the Bank’s products and services and provide customer referrals for new products and services on a daily basis. Relationship Bankers work as Tellers, Customer Service Representative and provide E-Commerce support.

For more information go to www.firstbank.com/about/join-our-team

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operates a teller's window to serve the bank's customers by:

• Accepting deposits, verifying cash and endorsements and giving customers their receipts.
  • Identifying customers and cashing checks
  • Accepting savings deposits and withdrawals, verifying signatures.
  • Providing additional customer services including Cashier’s Checks and Stop Payments.
  • Balances cash daily.
  • Accepting payments for all loans.
  • May be responsible for bank opening/closing.
• Promotes the bank's products and services.
• Makes concentrated effort to solve customer problems.
• Follows teller over/short policy.
• Promote and maintain positive relations with all contacts, customers and potential customers.
• Balance and service ATM as needed.
• Comply with all department and company policies and procedures.
• Processes night deposit and mail.
• Balances cash drawer, reports discrepancies to supervisors and maintains cash drawer within established limits.
• Places and/or verifies holds.
• Opens and processes new account products and services within the banks.
• Provides clients with information on deposit accounts, rates, service changes, restrictions, financial services and other relevant account information.
• Cross sells bank products and services and refers clients to other departments as appropriate.
• Provides administrative support to branch office manager as requested.
• Solicits, installs, and supports E-Commerce products and services.

MINIMUM EDUCATION AND EXPERIENCE:

• High school diploma or equivalent - required.
• Associate Degree - Accounting, Business, Finance, Communications and/or Marketing - preferred.
• Three or more years of customer service experience - preferred.

MINIMUM SKILLS AND ABILITIES:

• Strong listening, written and verbal communication skills.
• Leadership and interpersonal skills
• Ability to handle confidential information.
• Working knowledge of Word and Excel
• Excellent networking skills
• Detail oriented and organized.
• Professional
• Ability to work Saturdays as required.

COMPLIANCE: The employee has the responsibility to acquire and maintain the required knowledge of State and Federal Banking regulations and policies and those regulations and policies inherent to position requirements.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT: Typical office environment

CONFIDENTIALITY: Confidential information concerning a customer, system, design, program or product unique to First Bank & Trust Company shall not be used for personal gain. Such information shall not be revealed to any person outside the Bank without the consent of the individual or organization involved or as otherwise permitted by law.

The statements on this job description are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employees may perform other duties as assigned. In addition, all First Bank and Trust employees are expected to:

• Promote teamwork and cooperative effort.
• Help train and give guidance to other employees.
• Maintain a clean, safe, and unobstructed work area.
• Provide customers with the highest quality of products and service.
• Understand and apply appropriate quality improvement processes.
• Comply with corporate policies and procedures.

First Bank and Trust is an Equal Opportunity Employer EOE/AA/M/F/Disabled/Veteran