Rep Int - Loss Prevention Job at Ally Financial
General information
Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
The Opportunity
- Do you enjoy tackling new challenges every day? If you enjoy a fast paced environment and working in a close-knit team, then this is the right opportunity for you! As an Asset Recovery Support Coordinator in our Lewisville center you will be an essential part of a team responsible for providing customer service and mitigating losses. While adherence to our policies are key to our success, having fun and maintaining a positive attitude is required! Visit www.ally.com to learn more. Responsibility includes performing a variety of routine administrative support functions in relation to outside collection/repossession agencies and/or attorney firms. Routine work is performed under close supervision and detailed instructions are given for new or more complex assignments. Work is usually routine, but may involve more than one function or activity. Work usually involves a series of tasks and requires some organizational skills to accomplish by the established deadlines. Incumbent is responsible for administrative support of recovery strategies to minimize net credit losses, supporting efforts to drive vendor performance, and supporting efforts to maintain and improve expenses. This position will provide appropriate customer service to vendors and adhere to all legal and regulatory requirements. Incumbent is also responsible for working in a team environment focused on building relationships to meet operational needs together.
The Work Itself
- Supports strategies to minimize net credit losses by maximization of dollars recovered from written-off accounts (outside collection/repossession agency/attorney management).
- This includes assisting with on-boarding new vendors by requesting and organizing information associated with the RFP process.
- Delivers continuously improving year on year expense results by improving processes and increasing productivity.
- Builds solid peer-to-peer relationships in a team environment to meet operational needs.
- Communicates effectively and clearly on a daily, weekly, monthly basis with outside vendors to provide exceptional customer service regarding routine requests.
- Supports rigorous quality, control and compliance programs to include an ongoing control/compliance self-assessment process.
- Performs data entry, system coding, inventory audits, reconciliations, etc.
- to ensure alignment between vendor systems and Ally systems.
- Responds promptly to vendor requests (information, data, letter generation, etc.
- ) on an as needed basis.
The Skills You Bring
- HS diploma or equivalent Preferred.
- Prior experience in financial services or similar industry preferred.
- Associate's degree or Bachelor's degree in business or related may be used as a proxy for the experience.
- Basic knowledge of general/standard office and administrative procedures and methods Basic data entry and word processing skills Oral and written communication skills sufficient to provide routine information, greet visitors, answer inquiries, and refer calls Computer skills sufficient to prepare policy manuals and enter data on spreadsheets In limited subject areas judgment is required to determine the applicability of guidelines or policies to specific situations.
- Some ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
- Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
- Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
- Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Please Note :
www.epokagency.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.epokagency.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.