Representative - Patient Accounts: MPG - Business Office Job at Memorial Healthcare System
Summary:
Assumes the duty of clerical and administrative support in the Memorial Physician Group Business Office in order to optimize workflow and procedures in the office.
Assumes the duty of clerical and administrative support in the Memorial Physician Group Business Office in order to optimize workflow and procedures in the office.
Detailed responsibilities:
- Prepares bills in the paper format designated by departmental and payor guidelines.
- Reviews bills for accuracy, attaches proper documentation as needed.
- Orders and stocks supplies. Maintains inventories including oversight of items that need to be logged in and out.
- Receives, sorts, distributes and/or scans all incoming/outgoing mail or faxes, arranges for pick-up by delivery agents.
- Maintains record of deposits received from remote offices and arranges for pick-up by delivery agents to financial institution.
- Handles special projects as needed.
Competencies and skills:
Essential:
- STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
- CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
- ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
- RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
- PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"
- WORKLOAD MANAGEMENT: Manages completion of work assignments based on priority and due dates.
- ACCOUNTS RECEIVABLE FOLLOW-UP: Resolves denials of payment and incorrect payments from insurance carriers.
- BILLING: Processes accurate payor claims to ensure timely reimbursement.
- VERIFYING INSURANCE: Verifies and enters insurance information and authorization/referral requirements.
- PAYMENT POSTING: Posts insurance and patient/guarantor payments and co-payments.
- ACCURACY: Completes work assignments within established quality and/or quantity standards.
- ANALYSIS AND DECISION MAKING: Uses decision making processes and tools to analyze situations and make effective decisions.
- EFFECTIVE COMMUNICATION: Communicates effectively with various audiences using the most appropriate method for the situation.
- PROBLEM SOLVING: Ability to identify, analyze and effectively solve problems.
- TEAM WORK: Contributes to fullest potential to achieve team goals.
- ORGANIZATION SKILLS: Organizes work to achieve maximum efficiency.
Education:
Essential:
Essential:
- High School Diploma or Equivalent
Credentials:
Education equivalent experience:
Essential:
- •
Other information:
Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Required Work Experience: No prior work experience required.
Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Required Work Experience: No prior work experience required.
Working conditions:
Essential:
Essential:
- Keyboard Entry 60.00%
- Repetitive Movement Hand/Arm 60.00%
- Sitting 60.00%
- Standing 60.00%
- Walking 60.00%
- Audible Speech 60.00%
- Hearing Acuity 60.00%
- Depth Perception 60.00%
- Distinguish Color 60.00%
- Seeing - Far 60.00%
- Seeing - Near 60.00%
- Computer Monitor 60.00%
Organizational Profile:
Memorial Healthcare System, consisting of 6 acute care hospitals, a nursing home, outpatient facilities, home health services and physician practices, provides quality, comprehensive care to the residents of the surrounding communities. We invite you to join one of the nation's leading healthcare systems, recognized for use of advanced technology and clinical informatics.
Memorial Support Services provides a variety of business services to support our facilities. The main offices are located in Miramar with satellite offices located throughout our system.
Memorial Healthcare System, consisting of 6 acute care hospitals, a nursing home, outpatient facilities, home health services and physician practices, provides quality, comprehensive care to the residents of the surrounding communities. We invite you to join one of the nation's leading healthcare systems, recognized for use of advanced technology and clinical informatics.
Memorial Support Services provides a variety of business services to support our facilities. The main offices are located in Miramar with satellite offices located throughout our system.
Disclaimer:
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
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