As a Residential Sales Specialist, you will be the initial point of contact when presenting new customers with service solutions at appropriate pricing levels while maintaining and building customer rapport to achieve satisfaction. This position manages all aspects of the inbound/outbound business-to-consumer journey - handling leads by phone, digital submission and 3rd party lead generation, conducting a consultative approach, assessment, and documentation in our CRM. We are looking for a motivated and well-spoken inside sales representative to join our team and ensure our customers receive the best services our company has to offer.

What you bring to the table:

• Ability to work in a fast-paced and self-motivated environment.

• Exceptional verbal and written communication skills.

• Excellent telephone personality skills and sales experience.

• A consultative approach when selling and educating our customer base on the available services we have to offer them.

• High energy and ambitious - the drive to go after the sales.

• Communicate closely with the field team, managers, customer service, and other departments.

• Excellent organizational and time management skills including account follow-up.

• A knack for outside-the-box thinking and a love of problem-solving & creativity.

• Assist your teammates and managers whenever needed.

Job Responsibilities

• Understanding customers' needs and identifying sales opportunities.

• Explaining and demonstrating features of products and services available to offer.

• Interacts with customers via telephone or email to provide support and information on products or services.

• Ensures that customers are presented with the proper solutions to address pest control and other home service needs.

• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

• Fields customer questions and complaints, when the issue is beyond the representative's knowledge, forwards to the assigned specialist or appropriate staff member.

• Logistical planning and routing or service technician schedules.

• A knack for outside-the-box thinking and a love of problem solving & creativity.

• Communicate closely with the field team, managers, sales team, and other departments

• Educate customers on service plans, minor pest knowledge, and general information on Killingsworth.

• Take the initiative to problem solve, research, investigate, and come up with solutions for both customers and teammates creative fashions

• Utilize and become familiar with technology new and old. Use Microsoft Teams, Outlook, Office, Pest Pac, and many other programs that are crucial to Sales Processes.

Job Requirements

• High school diploma

• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

• 1-2 years sales experience

• Ability to work Saturday rotation from 10am-2pm (will have a day off during the week if scheduled).

• The ability to multi-task and thrive in a fast-paced environment

• The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer focused.

• Strong verbal and written communication skills

What we offer:

• Health and Well-being:

  • Cigna medical, dental, and vision insurance plan options to fit your individual needs including EPO & PPO

  • Prescription drug program

  • Flexible Spending Accounts (FSA) for medical and childcare expenses

  • Health Savings Plans (HSA) available with qualified plans for medical expenses

• Financial Security:

  • Competitive compensation

  • Safe Harbor 401(k) Savings Plans (Traditional & Roth) with company match

  • 100% company paid short-term disability and life insurance (with options to buy up)

  • Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

• Advancement & Work/Life Balance:

  • Career path that leads to multiple businesses under the umbrella of our parent company Anticimex, to include mobility to Anticimex corporate

  • Paid time off including eight paid holidays

  • Network of peers to assist

Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:

• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.