Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand, fueled by green living, sustainability, radical honesty, authenticity, storytelling, social responsibility, and remarkable customer experiences. We make mattresses, bedding products, apparel and beauty products in California using the finest natural and organic materials.
The mission of Avocado is to be the most respected source for green home products at affordable prices; while maintaining environmentally conscious, ethical and sustainable business practices; to help safeguard your health and protect our planet.
AGB fun facts:

• We’re a certified B Corp and Climate Neutral certified.
• We donate 1% of revenues to vetted nonprofits through our commitment to 1% For the Planet.
• Our products are organic certified by GOTS.
• Our factories are powered by renewable energy and are approaching zero waste.
• We care for nearly 200,000 sheep and grow and produce our own natural latex from our own farms.

THE ROLE
Avocado is currently looking for a Retail Brand Experience Associate to be part of our team in Williamsburg, NY!

This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay. We offer competitive pay plus monthly bonus!

• Note on Location: You will be working on-site at our location in Williamsburg, NY . This is not a remote position.

WHAT YOU’LL BE WORKING ON

• Assist customers and provide exceptional customer experience (educate with product/order information, recommendations, and resolve/de-escalate issues)
• Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures
• Work with the management team to maintain and receive inventory
• Assist with planning and executing events & community programs
• Follow up with customers through CRM platform and ensure a wholesome experience by being a resource to them
• Assist team with managing the daily workload of responding to customer emails
• Assist with suggesting methods to improve area operations, efficiency, and service.
• Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience
• Accept and implement coaching and feedback to achieve individual and team performance goals
• Perform other duties as assigned.

WHAT YOU BRING

• Minimum of 2 years of in-person customer service experience (e.g. in a retail environment).
• Experience responding to live chats and using a CRM platform (Zendesk, Intercom, Kustomer, etc.) is a plus.
• Be passionate about our brand’s values of healthy living, environmental awareness, and social responsibility.
• Excellent verbal and written communicator with a passion for people.
• Positive attitude and possesses a no-task-too-small mentality.
• Self-starter; Resilient, entrepreneurial spirit.
• Eager to be at the frontline of a fast-paced and growing brand.
• Mac and Google suite proficiency is also a plus!
• Must be comfortable taking phone and video appointments
• Must have a flexible schedule- including weekends and holidays.
• Café experience; training experience; experience running branded events is a plus!

WHAT WE OFFER YOU

• Medical (HMO, PPO, HSA), Dental, Vision
• 100% Employer Paid Life Insurance
• 401(k) match
• Wellness events
• PTO- Paid time off
• Volunteer days
• Employee product discounts
• Training and Tools to be successful along with a strong partnership from your peers and leaders!
• Monthly Bonus Opportunities

WHY WORK AT AVOCADO GREEN BRANDS?

• Be part of the change | work at an emerging company that is on the mission to increase sustainable and clean products.
• Culture | be part of a fun, collaborative and passionate team.

Avocado Green Brands is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Education:

• Associate (Preferred)

Work Location: One location

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