RENEWAL BY ANDERSEN

We’re focused on bringing more- light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.

The_ Retail Experience Coordinator II _position supports medium volume assigned Retailer locations with various items, including but not limited to logistics planning, policy communication, special product requests, and work cross functionally with various internal and external teams.

PRIMARY RESPONSIBILITIES

• Manually intervene as needed to complete one-off ordering requests.
• Resolve and respond to Retailer needs surrounding ordering policies, special product needs, and backorder reassignment.
• Actively oversee van management tools to ensure product is scheduled and shipped as requested/assigned.
• Communicate effectively with internal teams, Regional Mangers, various department leaders, and Renewal by Andersen Retail contacts via email, Microsoft Teams, and phone.
• Identify areas of improvement for standard work documentation for internal and external ordering groups; make direct leadership aware of gaps.
• Take a proactive approach to customer service initiatives by identifying solutions and options to meet retailer needs. Independently resolve escalated issue’s when possible, work with direct leadership when necessary.
• Identifies opportunities and challenges for retailers; provide suggestions and input for quick resolution, potential future tools, and/or best practices.
• Strong written and verbal skills; solution focused and results oriented. Limited direction of daily activities. Ability to adapt quickly to support Retail needs.
• Other duties as assigned.

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QUALIFICATIONS

• High School Diploma or equivalent plus 2 years of work experience to include processing work.
• Written and verbal communication skills.
• Extensive knowledge of technical & business tools.
• Data processing processing capabilities.
• Strong customer orientation, including customer service and resolution skills.
• Financial knowledge: understanding of key financial indicators and decisions that impact recommendations.
• Computer skills: MS Word and Outlook.

CULTURE AND BENEFITS

Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowner’s love the most.** It’s also why we’re committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

• Medical/Dental/Vision/Life Insurance
• Health Savings Account contributions
• Paid holidays plus PTO
• 401(k) plan & contributions
• Professional development and tuition reimbursement opportunities
• Charity contributions
• Nationwide career opportunities
• Environmentally conscious business decisions
• 10,000 employees and career opportunities nationwide

We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are recognized as a Yellow Ribbon company, one of Forbes Magazine’s 2021 “America’s Best Large Employers” and a “Best Employer for Diversity.” As a 2021 Energy Star Partner of the Year, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $23.00 - $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 2 years (Required)
• resolution customer: 2 years (Required)

Work Location: Hybrid remote in Cottage Grove, MN 55016

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