22+ hours/week to start, Friday-Monday with potential for additional hours

ABOUT PETALUMA COMMUNITY ACUPUNCTURE & REMEDY NATURAL PHARMACY

PCA is a busy community style acupuncture and herbal clinic founded in 2010. Remedy Natural Pharmacy, which fronts the acupuncture clinic, is the only independently owned holistic pharmacy in Petaluma and a source of carefully chosen, high-quality herbal products and supplements. Many of our products are made locally by small producers and we are always seeking out new vendors and ways to support local producers. The pharmacy fronts the clinic and serves both patients and the public. We pride ourselves on being knowledgeable about the products we carry and both clinical and front office staff are constantly studying and learning. We are seeking the right person to join us in the front, where they will interact with patients, regular customers and those new to either or both aspects of the business.

ABOUT YOU:

You love alternative healing modalities and natural products and you love working with people. Your sales experience and philosophy are driven by your desire to help your customers. You are excited by the challenge of being an integral part of a sustainable, woman owned business that serves the local community and aspires to serve a larger, online community. You like working hard and are engaged in the pursuit of excellence.

You are open minded, flexible, kind and you have a great sense of humor. You work well with others and are respectful of others’ beliefs and values. Learning is a passion for you and when you don’t know something, you’re comfortable saying so and researching it to come up with an informed answer. You understand the importance of confidentiality and of compassion.

You are a quick thinking self-starter and are willing and able to take a project from start to finish, maintaining your own momentum and knowing when to ask questions and when to find out the answers on your own. You have an excellent attention to detail good organizational skills. You’re creative, with the ability to think on your feet. We ask and expect our staff to offer their own creative ideas into the running of our business, improving processes and providing an exceptional customer experience.

SKILLS YOU’LL NEED FOR THE POSITION:

· Retail experience (wellness retail, even better!)

· Comfortable and active on social media (you won’t need to develop the SM strategy but you will be implementing it)

· Grace under pressure – ability to multi-task and keep your cool

· Sense of humor (did we say that already?)

SKILLS WE’D REALLY LIKE YOU TO HAVE:

· Training and/or significant experience with natural products, especially herbal medicine

· Medicine making

· Spanish speaker

ABOUT OUR TEAM:

We are a small, closely knit team and we enjoy each other’s company. There is no hierarchy between the staff and the front and the clinical staff and we all pitch in to do what needs to be done and are willing to ask for help. Together, we’re responsible for ensuring that our patients and customers have a warm, nourishing and delightful experience and are eager to return and to spread the word about how great we are.

ABOUT THE ROLE

As a wellness retail specialist and clinic receptionist you are the face of the business. and create the first, all-important impression of peace, calm and healing. You preside over the store and the front of the clinic and are responsible for executing all of the tasks that result in patients getting to their treatments smoothly and store customers purchasing products that are the right ones for them.

Responsibilities:

· Greeting people and connecting with each person who walks in the door

· Educating patients, potential patients & walk-ins about services and products

· Recommending products knowledgeably

· Selling products

· Answering phones and returning messages

· Scheduling and canceling appointments

· Accepting and recording payments responsibly & keeping a balanced bank

· Responding to emails, forwarding and writing emails, as necessary

· Inputting patient information, organizing charting & basic database management

· Light bookkeeping & data entry

· Maintaining abundant supply of all paperwork, handouts, etc. at desk

· Keeping inventory of herbs and supplements & acupuncture/office supplies.

· Troubleshooting when issues or concerns come up

· Keeping the front desk and pharmacy tidy

· Receiving, pricing & stocking deliveries

· Taking initiative to fill shift time with tasks that help clinic function at a level of excellence and support our team – these are busy shifts and there’s always something to do.

· Other duties as assigned by manager/owners

General Qualities:

· Strong communication skills

· Excellent attention to detail, multi-tasking, and organization

· Ability to stay focused in a fast-paced working environment

· Self-starting problem solver with a willingness to ask questions

· Powerful understanding of self-responsibility as part of a dynamic team

· Outstanding attendance and punctuality are a must

· Excellent computer skills (we are willing to train in specific programs)

· Knowledge of Gmail & Google applications

· Internet research and navigation

· Experience with excel, scheduling software, and electronic health records programs preferred

· Knowledge of Microsoft Office applications (Word, Excel) and standard office equipment (printing, scanning, shredding, etc.)

· Ability to lift up to 40 pounds

· Be able to sit at a desk for up to 6 hours per day

· Experience and knowledge in natural medicine, acupuncture, herbs and EO’s is preferred

Pay for the right person is $23/hr, $18/hr while training. Perks include free weekly acupuncture treatment, product discounts and education, accrual of sick time, involvement with the inner workings of a successful alternative medicine clinic and holistic pharmacy and the potential for deeper involvement with the company.

Please email workatpca@gmail.comwith a copy of your resume and a cover letter. We do our best to respond to all serious candidates within 7 days. We look forward to hearing from you!

Water Tiger Inc DBA Petaluma Community Acupuncture provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Part-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Employee discount

Shift:

• Day shift

Weekly day range:

• Every weekend

Ability to commute/relocate:

• Petaluma, CA 94952: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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