Sales Manager - Matthews Outlet Job at Broad River Retail
Broad River Retail d.b.a. Ashley HomeStore is hiring for full time HomeStore is hiring for full time Home Furnishings Sales Manager to join our sales team at our store in Matthews, NC
- Driving sales/Guest experience
- Connection meetings/Communication
- P2I behaviors
- Operations
- Cash handling
- Keyholder responsibilities
- Ownership of all guest issues
- Ownership of Corporate and Leadership communications
- Ensure execution of all processes/policies
- Safety and asset protection
- Development
- Training
- Utilize company training material
- Develop strategy based on individual store/HFC performance
- Development/Coaching
- Recruiting/interviewing
- Performance Management
- Training
- Visual
- Maintain AOP completed daily and throughout the day
- Partner with VSM on visual strategy/opportunities in the moment
- Accountability for store presentation
- Ensure accurate pricing/tagging
- Personal Performance
- Personally model the Broad River culture and core values
- Show competence in key performance categories
- Partner with GM on development plans for opportunity HFCs in key categories
- Partner with GM to complete 30% of weekly One on Ones and mentorship of opportunity HFCs
- Utilize GROW model to help develop all HFCs to better self-assess and correct any performance opportunities
- Facilitate on-boarding process of new HFCs to include:
- Mentorship and shadowing
- Validation and guidance through Broad River Learning and C4 Coursebook
- Participate in Saturday connection meetings to update team on performance results, recognition, and training needs
- Utilize HFC Career Path quizzes to provide ongoing training to the team
- Responsible for preparation of all HFCs for assessments and certifications
- Responsible to validate execution of training calendar as well as be liaison between store and L&D department.
- Assist GM in the interviewing & hiring process.
- Utilization of Sleep Dashboard to provide strategy and coaching to team
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