Newport Mental Health (NMH) is a progressive high-energy organization that uses state of the art approaches to help individuals recover from mental illness and substance abuse disorders. NMH offers an excellent opportunity for anyone considering a career in mental health to gain knowledge and experience and to learn/strengthen therapeutic skills in a multidisciplinary setting by helping people to overcome their disabilities and meet their life goals.

We are currently seeking an experienced and service oriented Scheduler/Registration/ Receptionist to join our team. This is a part-time (up to 30 hours) position. We are a high volume and fast paced medical office, so a positive attitude and exceptional communication skills are required! Coverage will be needed at all three of our locations located within a mile of each other.

127 Johnny Cake Hill Road

42 Valley Road

65 Valley Road

Middletown, Rhode Island 02842

Responsibilities include:

Receptionist:

• Answer incoming calls, route calls to appropriate party and communicate messages as needed
• Greet and check-in all visitors and handle inquiries
• Collect insurance information and process co-pay/deductibles as needed
• Handle patient check-out procedures.

Registration:

• Complete client registration for new clients during open access. Collect and ensure demographic information is correct and entered into the Echo Vantage system.
• Uses reference tools to determine the expected payment due at time of service.
• Assist with the client registration process and explain financial and insurance information.
• Verifying patient insurance and determining eligibility for submission to third party payers.
• Educates patients regarding benefits and collects patient payments, at point of service
• Works with billing department to ensure all the necessary information has been obtained.
• Oversees the self-pay and the sliding fee scale process, in addition to applying self-pay payments to each client’s account.

Scheduling:

• Scheduling patient appointments for intake and follow-up appointments
• Reviewing provider schedules to maintain capacity
• Resolving scheduling conflict when they arise.
• Communicating with provider/clinicians on a daily basis.
• Preforming reminder calls for upcoming appointments.

KNOWLEDGE, SKILLS, AND ABILITIES:

Exceptional Customer Experience – Understands and anticipates customer needs, takes action to meet customer’s needs and strives to exceed their expectations.

Proactive- Keep others informed. Ask for help when needed, brings service challenges to supervisor.

Drive for Results – Strives for improving the delivery of services with a commitment to continuous improvement.

Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.

Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.

Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.

Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.

Qualifications:

• High School Diploma or equivalent with 2 or more years’ experience in a busy medical office

• Experience working in a medical office.

• Good telephone etiquette
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Exceptional verbal communication skills with the ability to work with a variety of personalities with sensitivity
• Ability to thrive and maintain composure in a fast-paced and high volume medical office
• Punctual, reliable and dependable.

NMH is An Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

More about us:

Founded in 1964, Newport Mental Health provides trauma informed evidence-based services to children, adolescents, families, and adults who are experiencing problems with mental illness, substance abuse or stress in their lives that would benefit from counseling and other behavioral health services and supports. Our person-centered recovery approach to care offers individuals a chance to achieve a better quality of life and recovery from emotional illness.

We offer a competitive salary and generous benefit package in a supportive environment where mentorship and mission is critical to our work. We value diversity, and encourage candidates with bilingual and bicultural skills to apply. Our fast paced and impactful workplace provides an excellent environment to learn.