Scheduling Coordinator Job at PurposeCare
Our growing agency is hiring for a full time Scheduling Coordinator you will perform a variety of duties in the coordination of scheduling services for clients. The Scheduling Coordinator is responsible for scheduling patients/ home health aides in order to provide the highest quality of service. 1 year of scheduling experience is required. Home health care experience is a plus.
We are looking for a Scheduling Coordinator that is professional, respectful and a problem solver who can work alone or as part of a team. Some of your responsibilities include but are not limited to:
Key Functions:
Ensures that requests for homecare services are promptly filled and scheduled into in a timely manner
Ensures that all schedules are complete and accurate
Reviews records daily to ensure that all staff are at client visits as scheduled; follows up immediately on any discrepancies
Monitors No Show, missed clock ins and outs alerts and following up to resolve them in a timely manner
Handle inbound/outbound client/caregiver phone calls in a friendly, professional and knowledgeable manner
Follow up with all client and Caregivers issues to ensure their problems and concerns are resolved
Demonstrate open and effective communication with owner, managers, co-workers, Caregivers, clients and family members
Reports any client or staff issues to supervisor promptly
Participates in on-call responsibilities
Coordinate and maintain monthly client schedules
Participate in health aides meetings as needed
Home Health Aide Staffing Experience is a plus.
Available to work 8:30a-5:00p Monday through Friday
Mandatory Skills/Requirements
Must have effective CUSTOMER SERVICE, communication, and telephone skills
Must be highly motivated, energetic, self- starter
Strong Computer skills, Data entry, Office skills, operate common office equipment
Handle fast paced environment
Team Player/High energy
Able to follow through with multi-tasks to completion
Detail oriented and organizational skills
Experience with healthcare scheduling a MUST
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