Grow with us! Come join our growing team!

***Prior experience with regional/national logistics or dispatching is preferred***

Schedule Available: Tues-Sat 10a-7p

Scheduling Agent - Orlando, FL

Do you enjoy a work hard play hard environment? How about a healthy income while working to improve the lives of others? You’ll find both here at Acorn Stairlifts. If you are looking for a company to grow with and be rewarded for success look no further. We are currently looking to add to our existing dynamic Service Scheduling team. Our Scheduling Agents enjoy a healthy earning potential while truly making a difference with our customers. At Acorn Stairlifts we are committed to your success with our paid training program and continued cultivating workshops.

As a Scheduling Agent, you will be:

• Schedule all confirmed orders
• Schedule all service tickets
• Ensure all client breakdowns are scheduled within 48 hours
• Cluster annual inspections daily, ensure all field personnel have a minimum of three jobs daily.
• Efficiently schedule all jobs to minimize drive time, and field personnel overlap
• Liaise with inside regional sales managers to assist in meeting regional sales targets
• Liaise with regional field management to minimize overtime and ensure adequate PTO coverage
• Completes client confirmation calls daily, ensure all clients are contacted 24 hours in advance
• Escalates customer complaints
• Document all client contact and outcomes in client database.
• Liaise with the Permits department for scheduling installs in applicable permit state.
• Liaise with Logistics to ensure field personnel receive the parts needed to complete jobs.

As a Scheduling Agent with Acorn Stairlifts you can enjoy:

• Attractive benefits package to include Medical, Dental and Vision.
• Enrollment in the company 401 (K) IRA.
• Short-term & Long term disability.
• Company paid Life insurance.
• 7 paid Holidays and 10 paid days off each year.

The right candidate will have the following skills:

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.
• Works well in a fast paced dynamic atmosphere.
• Computer confident using applications such as web based programs and Microsoft outlook.

About Acorn Stairlifts
Employing over 1,700 people worldwide Acorn is the world's largest independent manufacturer and supplier of stairlifts, with sales in over 84 countries and offices on 4 continents. For more information, take a look at our social media pages: Acorn Stairlifts, Inc.

Grow with us! Come join our growing team!

Acorn Stairlifts is an Equal Employment Opportunity company

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Dispatching: 2 years (Preferred)

Work Location: One location

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